ISIDRA FERRER
Donna,TX
Summary
Proven Office Manager with a track record of enhancing operational efficiency and customer satisfaction at Linares Auto Center. Skilled in administrative support, including payroll processing and account reconciliation, coupled with exceptional multi-tasking abilities. Demonstrates excellent communication and customer service skills, significantly improving client relations and loyalty.
Overview
46
46
years of professional experience
Work History
Office Manager
Linares Auto Center
03.2017 - Current
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Data Entry Clerk
Saturn of Mcallen
05.2003 - 07.2008
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Checked for accuracy by verifying data and records.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Office Manager
Charles Clark Chevrolet Co.
08.1989 - 02.2002
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- performed office duties like bank deposits, payroll, collecting payments etc.
Deputy Clerk
Hidalgo County Automobile Department
01.1979 - 07.1989
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Contributed to a positive work environment through effective communication skills and a collaborative approach to problemsolving.
- Collaborated with colleagues on cross-training initiatives, increasing overall efficiency within the office.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Utilized office management software to record and track customer information.
- Assisted with onboarding of new employees.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
MEDICAL ASSISTANCE
CBM TECHNICAL INSTITUTE
San Benito, TXHigh School Diploma -
Donna Independent School District
Donna, TX01-1976
Skills
- Customer Service
- Office Mnager
- Excellent multi-tasking ability
- Customer Relations
- Billing
- Administrative Support
- Payroll Processing
- Account Reconciliati
- Mail handling
- Human Resources
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Office Manager
Linares Auto Center
03.2017 - Current
Data Entry Clerk
Saturn of Mcallen
05.2003 - 07.2008
Office Manager
Charles Clark Chevrolet Co.
08.1989 - 02.2002
Deputy Clerk
Hidalgo County Automobile Department
01.1979 - 07.1989
MEDICAL ASSISTANCE
CBM TECHNICAL INSTITUTE
High School Diploma -
Donna Independent School District
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