Isidra Reyes
Chicago,IL
Summary
Dynamic hospitality and service professional with over 20 years of diverse experience in bartending, banquet management, housekeeping supervision, and customer service. Expertise in leading teams, orchestrating event setups, and delivering exceptional guest experiences across healthcare and hospitality sectors. Recognized for adaptability and reliability, consistently aligning with organizational goals to enhance guest satisfaction while upholding high standards of cleanliness and operational efficiency. Proven ability to train and mentor staff, ensuring seamless operations in fast-paced environments while fostering a culture of excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Lead Server
Holiday Inn Express Waterfront
02.2021 - 11.2025
- Supervised daily dining operations, ensuring exceptional service quality and guest satisfaction.
- Trained and mentored new staff on best practices, menu knowledge, and customer engagement techniques.
- Collaborated with kitchen team to optimize food presentation and streamline order delivery processes.
- Developed and implemented standard operating procedures to enhance workflow efficiency in service areas.
- Managed inventory levels for dining supplies, reducing waste through careful tracking and ordering processes.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
Server Manager
Fahlstrom's Fresh Fish Market
07.2017 - 03.2020
- Led team to enhance customer service quality through training and mentorship.
- Streamlined operations by implementing new inventory management processes.
- Developed and enforced standard operating procedures for front-of-house staff.
- Coordinated scheduling to optimize staff coverage during peak business hours.
- Trained and onboarded new employees, promoting adherence to company standards.
- Fostered strong vendor relationships to ensure consistent supply of fresh ingredients.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
Banquet Manager
Hilton Garden
03.2008 - 07.2017
- Directed banquet operations, including breakfast buffets and large-scale events.
- Reviewed Banquet Event Orders (BEOs) to ensure proper setup and execution.
- Greeted clients, confirmed event needs, and coordinated with staff.
- Oversaw event flow, food service, and guest satisfaction.
- Coordinated logistics for large-scale banquets, aligning resources with event requirements.
- Oversaw banquet operations, ensuring seamless execution of events and guest satisfaction.
- Coordinated with catering staff to deliver food services for special events and functions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Restaurant/Banquet Server, Bartender, Captain
The Mid America Club
02.2001 - 03.2008
- Managed multiple areas in a private members-only club.
- Provided personalized service by recognizing members and handling check signings.
- Served at private events, banquets, and fine dining functions.
- Coordinated staff during large banquets and handled VIP service.
- Delivered exceptional service during high-volume banquet events, ensuring guest satisfaction.
- Coordinated setup and breakdown of banquet facilities to maintain operational efficiency.
- Assisted in menu presentation, enhancing guest experience through attentive service.
- Trained new staff on service standards and best practices for efficiency and consistency.
- Managed inventory of supplies, optimizing resource allocation for events.
- Streamlined communication between kitchen and serving staff to improve service flow.
- Led a team in executing large-scale banquets, ensuring adherence to quality standards.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
Education
High School diploma -
Jefferson High School
Chicago, IL05.2012
High School Diploma -
Harry Truman College
Chicago, ILSkills
- Hospitality & Banquet Management, Bartending & Mixology, Customer Service & Guest Relations, Event Setup & Coordination, Event Setup & Coordination, Housekeeping Supervision, Team Leadership & Training, Cash & Credit Transaction Handling, Strong Interpersonal & Organizational skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Quality control
- Operational efficiency
- Employee training and development
- Full service dining
- High volume dining
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved breakfast coupon issue with logs that included room numbers, dates, and number of coupons which led to better results for processing accounting.
Certification
- basset Training
- tips training
- safeserv
- relias
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Russian
Elementary
Timeline
Lead Server
Holiday Inn Express Waterfront
02.2021 - 11.2025
Server Manager
Fahlstrom's Fresh Fish Market
07.2017 - 03.2020
Banquet Manager
Hilton Garden
03.2008 - 07.2017
Restaurant/Banquet Server, Bartender, Captain
The Mid America Club
02.2001 - 03.2008
High School diploma -
Jefferson High School
High School Diploma -
Harry Truman College