Isidro Perez
menifee,CA
Overview
11
11
years of professional experience
Work History
Lead Sales Associate
T-Mobile
06.2015 - Current
- Within working for the company for 9 years been promoted to store leader, assistant manager, & Manager
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Participated in store meetings and product training sessions to understand and sell items.
- Developed and maintained knowledge of current sales and promotions.
- Monitored sales team performance and provided constructive feedback.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Trained new employees on customer service, money handling and organizing strategies.
customer service & lead
Disneyland Resort
08.2014 - 05.2016
- Maintained a clean, organized inventory and displays, rotating seasonal clothes and merchandise
- Anticipated customers' needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction for the disney company
- Handheld POS system transactions included credit cards, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow
- Informed Guest about park information, programs on tickets & passes and latest disney news.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Lead
McDonald's
06.2012 - 08.2014
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Education
Associate of Arts -
MSJC Community College
Menifee, CA05.2015
High School Diploma -
Paloma Valley High School
Menifee, CA06.2012
Skills
- Performance Assessment
- Schedule Preparation
- Account Management
- Dispute Mediation
- Adaptable and Flexible
- Positive Customer Engagement
- Building Customer Loyalty
- Time Management
- Client Relationship Management
- Computer Proficiency and Microsoft Office
- Bilingual
Timeline
Lead Sales Associate
T-Mobile
06.2015 - Current
customer service & lead
Disneyland Resort
08.2014 - 05.2016
Lead
McDonald's
06.2012 - 08.2014
Associate of Arts -
MSJC Community College
High School Diploma -
Paloma Valley High School
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