Isidro Uvalle

Assistant Store Manager

Mac Pizza Management

04.2019 - 12.2022

Maintained positive customer relationships by responding quickly to customer service inquiries.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Rotated merchandise
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Processed payments for credit and debit cards and returned proper change
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Promoted professional growth and facilitated talent development of each team member to drive performance excellence.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Attained expert level of product knowledge, becoming go-to person for major sales.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Developed and maintained relationships with customers and suppliers through account development.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Resolved problems promptly to elevate customer approval.
Handled cash accurately and prepared deposits.
Motivated, trained and disciplined employees to maximize performance.
Managed team schedule with eye for coverage needs and individual strengths.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Enforced quality assurance protocols to deliver ideal customer experiences.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
Boosted yearly profits through process optimization and improved training.
Managed over 100 customer calls per day.