Isileli Kongaika
Lake Point,UT
Summary
Accomplished in elevating Arches Medical Transportation's market presence, Spearheaded strategic partnerships and led marketing innovations, enhancing brand engagement and revenue. Renowned for exceptional problem-solving abilities and CRM management, leadership significantly improved operational efficiencies and team collaboration, driving substantial business growth.
Overview
5
5
years of professional experience
Work History
Director of Marketing and Business Development
Arches Medical Transportation
07.2024 - Current
- Elevated brand recognition through meticulous strategy development.
- Established key relationships with major hospital decision makers to strengthen the company''s reputation within the market.
- Collaborated with the sales team to develop targeted lead generation campaigns that accelerated pipeline growth.
- Led competitive analysis efforts to identify trends and capitalize on emerging opportunities within the market landscape.
- Enhanced company revenue through effective business development initiatives and partnerships.
- Negotiated contracts with vendors and partners, securing favorable terms for the organization.
- Created and managed social media campaigns to increase brand engagement.
- Coordinated with design and media teams to develop high-quality creative assets.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Increased monthly revenue by 18% by finding other markets to introduce our services to.
Revenue Cycle Manager
CBTRCO
07.2021 - 07.2024
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Handled complex escalations, preventing client attrition and maintaining strong relationships.
- Provided staff training on revenue cycle management best practices, increasing productivity across the department.
- Monitored industry trends to anticipate changes that may impact the organization''s revenue cycle performance.
- Reduced accounts receivable days outstanding, optimizing billing and collections efforts.
- Served as a liaison between the organization''s leadership team members and payers during contract negotiations, securing favorable terms for reimbursement rates.
- Reduced denial rates through meticulous claims review and enhanced coding practices, ensuring maximum revenue capture.
- Enhanced revenue by optimizing claims submission process, ensuring timely and accurate billing.
- Streamlined billing processes, significantly reducing errors and enhancing revenue cycle efficiency.
- Monitored and guided revenue cycle operations.
- Implemented process improvements, ensuring accurate charge capture and coding compliance.
- Managed a team of 12 agents that made 40+ outbound calls a day to ensure billing information was accurate and billed correctly.
Operations Manager
KOTU Corp
07.2021 - 07.2024
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations. R
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Administrator
Ensign Services Inc.
05.2020 - 07.2021
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Reduced overhead costs through careful budget management and resource allocation.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Led transition to paperless office, reducing operational costs and environmental impact.
- Streamlined invoice processing, reducing average payment turnaround time.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created new Discharging process that lowered times from 3 days to 1.
Education
Bachelor Of Science - Business Administration
University of Utah
Salt Lake City, UT05.2020
Skills
- Marketing analytics
- Customer acquisition
- Partnership development
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Team collaboration
- Team leadership
- Verbal and written communication
- Training and development
- Goal setting
- Public speaking
- Training and onboarding
- Project management
Timeline
Director of Marketing and Business Development
Arches Medical Transportation
07.2024 - Current
Revenue Cycle Manager
CBTRCO
07.2021 - 07.2024
Operations Manager
KOTU Corp
07.2021 - 07.2024
Administrator
Ensign Services Inc.
05.2020 - 07.2021
Bachelor Of Science - Business Administration
University of Utah
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