Isioma Odiakachi
Riverdale,GA
Summary
Motivated Quality Auditor with a track record of quality excellence, highly motivated with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal and multi-tasking, utilizing excellent communication and problem solving skills
Overview
7
7
years of professional experience
Work History
Quality Auditor II
GXO Logistics Worldwide LLC
Union City, GA
07.2023 - Current
- Conduct internal audits of the quality management system, identify non-conformances and develop corrective action plans.
- Verify accuracy of customer orders by comparing GPN, MPN information or product description to identify and verify parts.
- Investigate customer complaints related to verification errors or inconsistencies.
- Conduct internal audits to ensure compliance with quality standards.
- Investigate customer complaints and initiated corrective actions.
- Develop and maintain audit plans, checklists and procedures.
- Perform root cause analysis of non-conformance issues.
- Review supplier documentation to assess compliance with requirements.
- Identify process gaps by comparing actual results against expected outcomes.
- Create reports on audit findings, including recommendations for improvements.
Quality Verifier
Coworx Staffing
Lake City, GA
09.2022 - 07.2023
- Participated in OSHA meetings, assuring compliance with federal, state and local requirements and laws to prevent hazards and injuries.
- Performed daily quality audits, utilizing warehouse management system(WMS) to compare and update required and actual order quantity, GPN, Country Code, and Unit of Measure.
- Worked with Agile application to verify GPN information and and to compare alternate parts.
- Prepared reports regarding verification results for management review.
Customer Service Agent
Makbet Construction
Birmingham, AL
01.2019 - 09.2022
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Processed refunds, returns, exchanges, and order cancellations following to company's policy.
- Monitored customer feedback through surveys and other methods for quality assurance purposes.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Client Service Assistant
Hometown Supermarket
Birmingham, AL
03.2017 - 01.2019
- Developed positive relationships with clients through effective communication via phone, email, and in-person meetings.
- Provided excellent customer service to clients by answering inquiries, responding to requests and resolving issues in a timely manner.
- Created and maintained client records and updated contact information as needed.
- Generated reports on customer satisfaction surveys for management review.
- Researched customer complaints and provided solutions to resolve issues quickly.
- Performed data entry tasks such as entering purchase orders into the system.
- Analyzed customer feedback data to identify trends or areas of improvement within the department.
Education
Associate of Science - Business Administration
Lagos Technical College
Lagos, Nigeria05-2012
Skills
- Results and Deadline-Driven
- Cross-Functional Team Collaboration
- Strong Problem Solver
- Decision-Making
- Teamwork and Positive Attitude
- Root Cause Analysis
- Documentation Skills
- Customer Service
- Developing Quality Standards
- WMS7
- RF Scanner
- Microsoft Office
- Oakley Andon
- 5's
- Computer literate
- Microsoft Outlook
- Agile
References
References available upon request.
Timeline
Quality Auditor II
GXO Logistics Worldwide LLC
07.2023 - Current
Quality Verifier
Coworx Staffing
09.2022 - 07.2023
Customer Service Agent
Makbet Construction
01.2019 - 09.2022
Client Service Assistant
Hometown Supermarket
03.2017 - 01.2019
Associate of Science - Business Administration
Lagos Technical College
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