Open To Work
ISIS ARISTIDES
Torrance,CA
Work Preference
Summary
Dedicated server known for delivering exceptional customer service, effectively managing orders, and ensuring food safety compliance. Committed to enhancing guest satisfaction through positive interactions and problem-solving skills.
Overview
19
19
years of professional experience
Work History
SERVER
LOADED CAFE
Lawndale, California
09.2025 - Current
- Delivered exceptional customer service in a high-paced cafe environment.
- Managed cash register and accurately processed customer transactions.
- Resolved customer complaints effectively to enhance guest satisfaction.
- Prepared beverages and desserts following standard recipes for quality control.
- Delivered personalized customer service to enhance overall guest satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to a high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered food orders promptly and courteously.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Prepared drinks according to standard recipes.
- Informed customers of daily specials and signature menu items.
- Maintained supply levels of condiments and napkins to enhance customer service experience.
- Greeted guests warmly and escorted them to their tables.
- Communicated wait times clearly to guests during peak hours.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed incoming calls during busy shifts.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Assisted servers in seating guests by escorting them to their tables.
- Accurately processed customer payments using POS system, ensuring efficient transaction flow.
- Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Engaged customers with menu knowledge and recommendations, driving increased sales of specials.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Accepted payments from guests for dine-in and take-out foods.
- Ensured compliance with food safety regulations including temperature control of perishable items.
- Checked temperature control systems regularly ensuring they were within acceptable limits.
- Stocked and replenished cleaning and bathroom supplies regularly.
SERVER/Manager on Duty
Loaded Cafe
Bellflower, California
03.2024 - 09.2025
- Provided excellent customer service in a high-volume dining environment.
- Managed orders to ensure timely delivery of food and beverages, contributing to overall dining experience.
- Trained new servers on menu items and service protocols.
- Maintained cleanliness and organization of dining areas and service stations.
- Assisted in inventory management and restocking supplies as needed.
- Coordinated scheduling across departments to optimize operational efficiency and coverage.
- Maintained up-to-date records of employee schedules and changes.
- Resolved scheduling issues quickly to minimize disruption in workflow.
- Advised management on ways to reduce labor costs while maintaining quality service.
- Performed clerical duties.
- Reviewed budget allocations when creating work schedules to avoid overspending.
- Determined appropriate wage rates based on job duties, experience level.
- Monitored employee absences and tardiness to ensure adequate coverage for shifts.
- Ensured compliance with all applicable federal, state, and local labor regulations.
- Developed effective scheduling processes to achieve production objectives.
- Planned and controlled budgets for contracts, equipment and supplies.
- Completed day-to-day duties accurately and efficiently.
- Resolved customer issues with knowledgeable and friendly service, enhancing customer satisfaction and loyalty.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Managed household errands and other essential duties.
- Maintained cleanliness and sanitation standards in food preparation areas.
- Assisted with inventory management by tracking stock levels and expiration dates.
- Followed safety protocols to prevent contamination and ensure food quality.
- Trained new staff on food handling procedures and safety regulations.
- Maintained a safe working environment by adhering to all sanitation protocols.
- Stocked supplies such as food items, beverages and paper goods.
- Swept floors in kitchen area at end of shift before closing up shop for the night.
- Ensured compliance with local health codes regarding proper storage of food products.
- Delivered food orders promptly to tables while ensuring accuracy of each item served.
- Packaged take-out orders with appropriate condiments and sides when necessary.
- Checked temperatures of freezers, refrigerators and hot holding units on a regular basis.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Discarded any expired or spoiled food items according to established guidelines.
- Cleaned utensils, dishes, and glasses for customer use.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Worked in fast-paced, ever-changing environment.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Re-stocked, organized and arranged service and food stations.
- Cut, sliced, and diced vegetables and fruits for meal prep.
- Managed the disposal of kitchen waste and recycling.
- Followed food safety standards and protocols.
- Maintained cleanliness and order in the kitchen area.
- Observed food safety and sanitation protocols to reduce germ spread.
- Cleaned and sanitized dishes, utensils, and cookware efficiently.
- Trained new employees on proper dishwashing techniques and equipment use.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing, and restacking items.
- Managed dish area organization and cleanliness.
- Prepared ingredients by chopping, slicing, and measuring for daily menu items.
- Maintained kitchen cleanliness by following sanitation and safety standards consistently.
- Assisted in cooking and assembling dishes according to recipes and portion guidelines.
- Cleaned kitchen equipment after each use and followed sanitation procedures.
- Accurately measured quantities of ingredients for specific recipes.
- Prepared fresh ingredients for use in cooking, such as chopping vegetables and grinding meats.
- Prepared meals according to recipes and presentation standards.
- Operated kitchen equipment safely and efficiently.
- Followed food safety regulations and sanitation practices.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Ordered supplies as needed for the kitchen.
- Monitored temperatures of prepared food and cold-storage areas.
SERVER/HOST
IHOP
Carson, California
05.2011 - 12.2021
- Managed food and drink orders efficiently using point-of-sale systems.
- Provided excellent customer service in a fast-paced dining environment.
- Assisted in training new servers on menu items and service standards.
- Maintained cleanliness and organization of tables and dining areas.
- Resolved customer inquiries and issues promptly, ensuring high satisfaction.
- Engaged with customers to create memorable dining experiences, fostering loyalty.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Prepared drinks according to standard recipes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Filled condiments and napkin containers during slack periods.
- Managed waitlist and provided estimated wait times to guests.
- Greeted and seated guests promptly and courteously.
- Resolved conflicts between customers promptly.
- Balanced cash drawers at the end of each shift.
- Ensured compliance with health and safety regulations within the restaurant.
- Cultivated long-term customer relationships, boosting opportunities for repeat visits.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Took beverage orders and served drinks during peak meal times.
- Communicated daily specials and promotions to patrons to enhance their dining choices.
SERVER
Carrows
Oakland, California
06.2007 - 06.2008
- Provided friendly service to guests and ensured a welcoming atmosphere.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to a high volume of daily customers.
- Took and accurately processed food and beverage orders from customers.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Assisted guests with menu selections and answered questions about food items.
- Informed customers of daily specials and signature menu items.
- Maintained cleanliness of tables, dining area, and service stations throughout shifts.
- Handled cash transactions and processed payments efficiently at the register.
- Followed health and safety regulations while preparing food and serving drinks.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
GED -
BELIZE HIGH SCHOOL OF AGRICULTURE
BELIZE06-1997
Skills
- Food safety compliance
- Safe food handling
- Order management
- POS system operation
- Point of sale (POS) system operations
- Cash handling
- Inventory management
- Dish preparation
- Food running
- Take-out service
- Order delivery practices
- Guest seating
- Table bussing
- Cleanliness standards
- Suggestive selling
- Upselling techniques
- Positive guest interactions
- Guest engagement
- Scheduling coordination
- Shift management
- Staff training
- Allergy awareness
- Quality control
- Task prioritization
- Problem solving
- Strong work ethic
- Menu presentation
- Point of sale (POS) system operations
Languages
Spanish
Professional
CREOLE
Limited
Timeline
SERVER
LOADED CAFE
09.2025 - Current
SERVER/Manager on Duty
Loaded Cafe
03.2024 - 09.2025
SERVER/HOST
IHOP
05.2011 - 12.2021
SERVER
Carrows
06.2007 - 06.2008
GED -
BELIZE HIGH SCHOOL OF AGRICULTURE