Isis Belcher

• Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.

• Reported any maintenance issues or damage to supervisors immediately.
• Inspected furniture for damage or stains in between guest stays.
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• Completed day-to-day duties accurately and efficiently.
• Identified needs of customers promptly and efficiently.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Utilized various software and tools to streamline processes and optimize performance.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
• Cleaned bathrooms, including toilets, tubs, showers and sinks.
• Maintained a clean linen closet by folding sheets neatly on shelves.
• Updated and maintained databases with current information.
• Monitored cleanliness of lobby, swimming pool and other common areas.
• Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
• Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
• Returned rooms to occupant-ready status to satisfy future guests.

• Demonstrated product features and benefits for customers' needs.
• Answered customer inquiries regarding product features, pricing, and availability.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Cleaned shelves, counters and tables to maintain organized store.
• Adhered to company initiatives and achieved established goals.
• Computed purchases and received and processed cash or credit payment.
• Organized store by returning merchandise to proper areas and restocked displays.
• Used technology resources to assist customers in locating and selecting items.
• Processed returns, exchanges, and refunds in accordance with company policies.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Handled returns and exchanges according to company policies.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Maintained cleanliness of store environment including floors, windows, displays.
• Assisted in visual merchandising, creating appealing displays that capture customer interest.
• Built and maintained relationships with peers and upper management to drive team success.
• Processed credit card transactions quickly and securely.
• Greeted customers and provided exceptional customer service.
• Assessed customer needs to provide assistance and information on product features.
• Answered incoming telephone calls to provide store, products and services information.

• Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
• Assisted other servers in providing timely delivery of meals to guests tables.
• Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
• Displayed excellent problem-solving skills when resolving customer complaints.
• Stocked service areas with supplies such as condiments, utensils, and napkins.
• Removed trays and stacked dishes for return to kitchen after finished meals.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Followed proper cash handling procedures when accepting payment from customers.
• Communicated effectively with kitchen staff regarding customer allergies or dietary needs.
• Followed guidelines for safe serving, appropriate temperatures and proper presentation.
• Restocked side stands with plates and glasses before shifts began.
• Operated cash registers and handled transactions, providing accurate change and receipts.
• Cleaned up spills and broken glassware and safely disposed of sharp pieces.
• Oversaw inventory in buffet and reported replacement needs to kitchen management.
• Conducted inventory checks and reordered supplies to avoid shortages.