Isis Carvalho
Upper Arlington,OH
Summary
I have a strong career track record of highly developed sales skills and strategies for cultivating clientele and producing results. I am successful in diverse industries and have exceptional abilities in identifying opportunities, cold calling, networking and turning lead into a sales. My formula for success is to meet the needs of clients while generating substantial revenue. I am adept multitasker who creates solutions to solve challenges - all with positive outlook and sense of adventure. Very self - motivated College student passionate about providing superior customer service. Focused to represent the integrity of your company's brand. Posses excellent organization and analytical skills designed to enhance the success of departmental and company goals. Strong work ethic ability to adapt well and thrive in new fast-paced environments.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
15
15
years of professional experience
Work History
Sales Associate and Entry Level Management
AT&T Direct Communication LLC.
05.2017 - Current
- The Sales Associate role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellent and customer expectations
- Skilled at consistency providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
- Demonstrate ability to complete projects and assignments accurately, despite a large workload, competing demands and a fast-paced environment.
- Demonstrated broad based knowledge of AT&T and Direct Tv.
- Took inbound calls to trouble shoot and fix any technical problems with receivers, cable, remotes and satellite.
- Set up aperitifs through all on the daily basis, followed up with customers.
- Skilled at consistently providing outstanding customer service.
- Answered incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
- Making sure all the sales went thru and if not find a solution for the problem, service questions and general client concerns.
- Very self-motivated and excellent a team leader.
Supervising Sales Associate
Value City Furniture
01.2016 - 02.2016
- Responsible for showing and selling home furniture, including but not limited to: Couches, Mattresses, Entertainment Systems, etc.
- Developed and maintained relationships with clients with the ability to upsell and apply for credit.
- Trained and developed new sales associates Maintained friendly and professional customer interactions.
- Created strategies to develop and expand existing customer sales.
- Following up with you costumers as e-mails.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Server
Red Door Tavern
12.2010 - 01.2016
- Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
- Helps patrons select food and beverages by presenting menu; offering cocktails and aperitifs; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions.
- Keeps kitchen staff informed by noting timing of meal progression.
- Serves orders by picking up and delivering patrons' choices from bar and kitchen; delivering accompaniments and condiments from service bars.
- Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.
Hostess
Texas De Brazil Corp.
02.2012 - 04.2014
- The Hostess is responsible for creating a memorable experience for the customer while keeping a positive and smile on your face.
- Monitoring the open dining sections of the restaurant for empty and cleaned tables.
- Estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting.
- Responsible for answering the telephone, booking reservations and moving tables together to accommodate large parties.
Education
Hospitality Management -
The Columbus State Community College
01.2014
Upper Arlington High School -
Columbus
Columbus, OH01.2012
Skills
- Microsoft Office Proficiency
- Excel
- Spreadsheets
- Time management
- Meticulous attention to detail
- Professional and mature
- Results-oriented
- Strong problem solver
- Dedicated team player
- Resourceful
- Strong interpersonal skills
Languages
- English
- Portuguese
Personal Information
Timeline
Sales Associate and Entry Level Management
AT&T Direct Communication LLC.
05.2017 - Current
Supervising Sales Associate
Value City Furniture
01.2016 - 02.2016
Hostess
Texas De Brazil Corp.
02.2012 - 04.2014
Server
Red Door Tavern
12.2010 - 01.2016
Hospitality Management -
The Columbus State Community College
Upper Arlington High School -
Columbus