Isis Chisolm-EL
Chicago,IL
Summary
Results-driven professional with extensive experience supporting senior executives in fast-paced environments. Demonstrated expertise in project management, communication, and strategic planning to enhance organizational efficiency. Skilled in managing schedules, coordinating meetings, and streamlining administrative processes. Strong background in customer relations and stakeholder management across diverse industries. Effective team builder and analytical problem-solver, committed to enhancing employee engagement and performance through training and morale-building initiatives. Proficient in independent decision-making and sound judgment to drive company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Facilities and Custodial Lead
Chicago Public Schools CPS
09.2024 - 10.2024
- Supervised daily operations to ensure clean and safe educational environments.
- Supervised ongoing janitorial activities such as floor care, carpet cleaning, window washing and trash removal services.
- Developed effective cleaning schedules for each area of the facility, ensuring proper coverage at all times.
- Resolved maintenance and cleanliness issues to enhance operational efficiency.
- Managed custodial staff, ensuring that all tasks were completed in a timely and efficient manner.
Facilities Coordinator
Jones Lang LaSalle, JLL
07.2023 - 06.2024
- Managed facility operations, ensuring compliance with safety standards.
- Coordinated emergency response plans and optimized resource use.
- Developed preventive maintenance plans for all mechanical equipment in the facility.
- Established relationships with local contractors to facilitate quick response times when repairs were needed.
Account Manager
Discover
10.2022 - 07.2023
- Developed strategic partnerships for timely project execution.
- Analyzed client data to identify opportunities for growth and enhance service delivery.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
Customer Returns Processor
Home Depot
08.2019 - 06.2022
- Resolved customer complaints and managed complex inquiries effectively.
- Collaborated with cross-functional teams to ensure timely resolution of return requests.
- Verified all return information on the sales order to ensure proper authorization was given for the return.
- Processed customer returns, ensuring accuracy and compliance with company policy.
- Communicated effectively with customers via phone, email, or other methods to resolve any issues related to their return experience.
Executive Assistant
Fellowship Fleet
10.2021 - 05.2022
- Managed schedules, meetings, and travel arrangements for executives.
- Streamlined administrative processes and maintained confidential records.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Developed effective filing systems for easy retrieval of information when needed.
- Maintained confidential records and files related to executive operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
Education
Bachelor of Science - Criminal Justice
Chicago State University
Chicago, IL12-2021
Associate of Arts - Liberal Arts And General Studies
Harlord Washington City College of Chicago
05-2019
Skills
- Administrative Support: Executive scheduling, meeting coordination, travel arrangements
- Project Management: Process improvement, project coordination, and compliance
- Technical Proficiency: Data analytics, cybersecurity, web development
- Communication: Strong verbal and written communication skills, stakeholder engagement
- Problem Solving: Critical thinking, resource optimization, and decision-making
- Organizational Skills: Time management, multitasking, and prioritization
Accomplishments
- Supervised team of 42 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved building inspection needs which led to optimizing sustainable buildings for Chicago Public Schools.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Foundations of Cybersecurity | 07/2023
- Project Initiation: Starting a Successful Project | 08/2022
- Play It Safe: Manage Security Risks | 10/2023
- Foundations: Data, Data, Everywhere | 12/2021
- Foundations of Project Management | 10/2022
- Foundations of Digital Marketing and E-commerce | 2019
- Attract and Engage Customers with Digital Marketing
- IFMA’s Operations and Maintenance Course 2024
- IFMA’s Finance and Business Course 2024
- Building a Sustainable Facilities Program 2024
- IFMA’s Leadership and Strategy 2024
- IFMA's Workplace Management 2024
- IFMA's Understanding Financial Language 2024
- IFMA's Sustainability Strategy 2024
- IFMA's Planning for Sustainability 2024
- IFMA's Materials and Consumables Management 2024
- IFMA's Managing Change 2024
- IFMA's Evaluating and Reporting
- IFMA's Project management
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePaid sick leave401k matchWork from home optionPaid time off4-day work weekPersonal development programsTeam Building / Company RetreatsHealthcare benefitsFlexible work hoursStock Options / Equity / Profit SharingTimeline
Facilities and Custodial Lead
Chicago Public Schools CPS
09.2024 - 10.2024
Facilities Coordinator
Jones Lang LaSalle, JLL
07.2023 - 06.2024
Account Manager
Discover
10.2022 - 07.2023
Executive Assistant
Fellowship Fleet
10.2021 - 05.2022
Customer Returns Processor
Home Depot
08.2019 - 06.2022
Associate of Arts - Liberal Arts And General Studies
Harlord Washington City College of Chicago
- Foundations of Cybersecurity | 07/2023
- Project Initiation: Starting a Successful Project | 08/2022
- Play It Safe: Manage Security Risks | 10/2023
- Foundations: Data, Data, Everywhere | 12/2021
- Foundations of Project Management | 10/2022
- Foundations of Digital Marketing and E-commerce | 2019
- Attract and Engage Customers with Digital Marketing
- IFMA’s Operations and Maintenance Course 2024
- IFMA’s Finance and Business Course 2024
- Building a Sustainable Facilities Program 2024
- IFMA’s Leadership and Strategy 2024
- IFMA's Workplace Management 2024
- IFMA's Understanding Financial Language 2024
- IFMA's Sustainability Strategy 2024
- IFMA's Planning for Sustainability 2024
- IFMA's Materials and Consumables Management 2024
- IFMA's Managing Change 2024
- IFMA's Evaluating and Reporting
- IFMA's Project management
Bachelor of Science - Criminal Justice
Chicago State University
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