Isis Coleman Owens
Chicago,IL
Summary
Proven Operations Associate with a track record of enhancing order fulfillment and inventory management processes at GoPuff. Excelled in customer service, maintaining high satisfaction ratings at Kroger. Skilled in leveraging warehouse operations knowledge to streamline tasks, achieving efficient delivery and storage solutions. Demonstrated ability to improve operational efficiency by effectively managing tasks and prioritizing customer needs.
Overview
5
5
years of professional experience
Work History
Operations Associate
GoPuff
01.2020 - Current
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Followed shipping and receiving procedures for goods and materials.
- Pick and Pack for dispatch to customer.
- Manage inventory and reshelving of canceled orders
- Follow health, safety and sanitation guidelines for all products
Online Grocery Associate
Kroger
02.2023 - 04.2024
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Delivery Driver
Amazon
09.2020 - 02.2022
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
Education
No Degree - Nursing ( Phlebotomist)
Malcolm X College
Chicago, ILSkills
- Warehouse operations
- Customer Service
- inventory management
- order fulfillment
Timeline
Online Grocery Associate
Kroger
02.2023 - 04.2024
Delivery Driver
Amazon
09.2020 - 02.2022
Operations Associate
GoPuff
01.2020 - Current
No Degree - Nursing ( Phlebotomist)
Malcolm X College
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