Summary
Overview
Work History
Education
Skills
Timeline
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Isis Cruz

Pleasantville,NJ

Summary

Professional in hospitality industry, bringing valuable experience and results-oriented mindset. Known for fostering team collaboration and adapting to changing needs. Skilled in conflict resolution and maintaining welcoming atmosphere, with strong focus on guest experience and operational efficiency.

Overview

3
3
years of professional experience

Work History

Front of House Employee

Tijuana Flats
01.2024 - 08.2024
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.

Crew Member

Culvers
02.2023 - 09.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Waitress

Holiday Las Palmas
12.2021 - 09.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Education

Associate of Applied Science - Medical Assistant

American Institute
Toms River, NJ
05-2025

Skills

  • Team player attitude
  • Positive demeanor
  • Cash handling proficiency
  • Food allergy awareness
  • Greeting guests
  • Training and mentoring
  • Open-close procedures
  • Cleaning and organization
  • Multi-tasking abilities
  • Reliability
  • Professional attitude

Timeline

Front of House Employee

Tijuana Flats
01.2024 - 08.2024

Crew Member

Culvers
02.2023 - 09.2023

Waitress

Holiday Las Palmas
12.2021 - 09.2022

Associate of Applied Science - Medical Assistant

American Institute

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Isis Cruz