Isis Eugene
Brooklyn,NY
Summary
Experienced Customer Service Receptionist with 3+ years in hospitality. Skilled in customer relations, data entry, and problem resolution.
Customer-focused professional offering strong background in hospitality. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Keeps strict compliance with health and safety requirements.
Kind and knowledgeable Childcare Provider well-versed in maintaining safe and nurturing environments for children. Comfortable caring for individuals of varying ages. Excellent communicator with good organizational, problem-solving and conflict resolution skills.
Overview
9
9
years of professional experience
2025
2025
years of post-secondary education
Work History
Shake Shack
Nardino
Manhattan, New York
02.2025 - 07.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prepared food items according to established recipes and safety standards.
- Maintained cleanliness and organization of food service areas throughout shifts.
- Assisted customers with menu selections and dietary restrictions inquiries.
- Operated kitchen equipment safely while following proper maintenance procedures.
- Collaborated with team members to ensure smooth food service operations.
- Maintained cleanliness and organization of dining areas and kitchen spaces.
RECEPTIONIST
franks chop shop
Manhattan, New York
04.2023 - 12.2023
- Scheduled appointments, answered phone calls, and directed inquiries to appropriate staff members.
- Welcomed and registered guests, maintained visitor logs, and assisted with check-in/check-out procedures.
- Handled incoming and outgoing mail, maintained office supplies, and organized office files.
- Collaborated with team members to ensure smooth daily operations and address any guest concerns or issues.
Day care
Yoko’s Daycare
New York, NY
09.2016 - 12.2021
- Preparing and setting up activities.
- Facilitated small group discussions, encouraging children's questions and sharing ideas.
- Ensured the safety, hygiene and basic needs of the children at all times.
- Promoted safe behavior while establishing basic peer and adult respect rules.
- Participated in training sessions to enhance skills in child development and safety procedures.
- Coordinated and organized special holiday and spiritual events to boost community interest.
- Spread faith through various evangelistic means, including preaching, Bible readings, and group activities.
- Supported people going through difficult times by offering counseling, supplies and housing.
- Developed individualized service plans to support client goals and well-being.
- Facilitated group therapy sessions to promote social skills and emotional health.
- Advocated for children's rights and access to necessary resources and services.
- Assisted in maintaining a positive classroom environment and student behavior management.
- Facilitated small group instruction to enhance students' understanding of concepts.
Education
University of The State of New York Education Department
New York, NYGED -
Ged testing service
Skills
- Customer service
- Hospitality
- Organization
- Communication
- Problem solving
- Adaptability
- Leadership
- Teamwork
- Time management
Languages
Japanese, Intermediate
English
Timeline
Shake Shack
Nardino
02.2025 - 07.2025
RECEPTIONIST
franks chop shop
04.2023 - 12.2023
Day care
Yoko’s Daycare
09.2016 - 12.2021
University of The State of New York Education Department
GED -
Ged testing service