Hi, I’m
Isis Franco
San Jacinto,CA
Summary
Detail oriented and organized, Proven team player with the ability to work effectively with all executive levels, Project administration, critical thinking, experience in the field of Property Management and Homeowners Association. Well-organized and detail-oriented Compliance Officer with key experience in Homeowners Association and Property Management environments. Knowledgeable about overseeing agreements, enforcing policies and optimizing procedures for dynamic requirements. Focused on maintaining consistence, quality and compliance in all areas. Bilingual individual willing to go the extra mile to ensure quality service to each and every customer.
Overview
11
years of professional experience
1
Certification
Work History
IHSS Public AuthoritySan Jacinto, CA
IHSS Care Provider
10.2012 - Current
Job overview
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Managed patient transportation and appointment scheduling.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Helped client with medication self-administration.
- Maintained clean and well-organized environment for client happiness and safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Drove clients to doctors' appointments and social outings.
- Contacted medical providers on behalf of clients to follow up on appointments.
Sierra Dawn Estates HOA, IncHemet, CA
Compliance Officer
10.2020 - 10.2022
Job overview
- Assisted homeowners with their violations complaints reports
- Created files for each violation
- Process violations reports for every complaint form submitted
- Worked through the policies and procedures within the CC&R’s
- Worked within the ABCC Standards and Guidelines to help homeowners with their permit application processing
- Applied fines into ledger
- Daily property inspections
- Get bids from contractors to do property cleans including landscape
- Weekly ABCC architectural meeting with board of directors for review and approval of applications to issue permits
- Monthly cheat sheet for board open meeting
- Monthly hearing meeting
- Created and organized violations log board
- Worked in Office and the Field daily
- Prepared and Submit detailed and Itemized files for the Public Administrator's office to open Probates for properties that were vacant for a long time after homeowners were decease
- View and prepared files for confidential complaints/ Documents related to homeowners
- Submit violation files to Homeowners association Attorneys to open a case
- Experience in Verbal and Electronic confidential information with attorneys
- Stayed abreast of applicable laws and state or federal regulation to report violations.
- Tracked assignment completion to provide weekly metrics to compliance manager.
- Used proprietary systems to process applications, filings and registrations.
- Maintained and revised policy procedures for general operation of compliance program.
- Performed fact-finding research by investigating, collecting and analyzing data and compiling in report format.
- Established working relationships with regulatory agencies.
- Established internal controls and processes to support compliance through project management and engagement.
Solari Enterprises, Inc
Leasing Agent/ Property Management
10.2018 - 07.2020
Job overview
- Market and lease properties to prospective tenants, including a pre-screening process and application verification
- Prepare leasing documents and agreements
- Entered all data into Yardi
- Oversee and coordinate the orientation of new tenants
- Examine properties and inform maintenance staff of issues
- Schedule tenant appointments and recertification interviews via Microsoft Outlook
- Answer calls on multiple lines while working on applications
Education
Real Estates Trainers, Inc
MLO Crash Course
Skills
- NMLS #2427693
- Loan Processing Coordination
- Certified Mortgage Loan Originator
- Knowledgeable of Microsoft Word and Microsoft Outlook, Google Docs and
- Spreadsheets
- Experienced in software's such as Yardi, Vantaca, 45 wpm, Adobe Illustrator
- Bilingual in English and Spanish
- Organized with work and planning
- Compliance Reporting
- Policy Enforcement
- Database Management
- Field Inspections
- Project Coordination
- Compliance Review
- Fee Calculations
- Critical Thinking
- Fluent in Spanish
- Public Safety
- Safety Compliance
- Telephone Etiquette
- Computer Skills
- Good Work Ethic
- Customer Service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Certified Mortgage Loan Originator , Real Estate Trainers, Inc - 2022
Timeline
Compliance Officer
Sierra Dawn Estates HOA, Inc
10.2020 - 10.2022
Leasing Agent/ Property Management
Solari Enterprises, Inc
10.2018 - 07.2020
IHSS Care Provider
IHSS Public Authority
10.2012 - Current
Real Estates Trainers, Inc
MLO Crash Course
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