Isis Gatzke
Amarillo,TX
Summary
- Team Captain and strong vocal leader with good communication skills to encourage, support and positively hold teammates accountable. Influences teammates on-and-off work hours. Sets tone for practice, keeps Supervisor and staff informed and models responsibility, decision-making and strong work ethic.
- Enthusiastic Team Captain dedicated to pursuing goals, promoting team player mentality and performing well under pressure. Extensive experience in leadership positions and working with teams. Committed to helping others through effective time management, good sportsmanship and motivation.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Hardworking and passionate job seeker with strong organizational skills eager to secure Management position. Ready to help team achieve company goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Fantastic tech-savvy skills and ability to quickly understand and master new platforms
Overview
2
2
years of professional experience
Work History
Team Captain
ROI Call Center Solutions
2021.08 - Current
- Acted as positive role model to set tone for program and enhanced leadership credibility with teammates and coaches.
- Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
- Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.
- Liaised with head coach to discuss collective insights on chemistry, focus and mindset and worked together to co-lead team.
- Worked in overnight timeframes handling entire team and what would arise over night as a solo member of the leadership team.
- Demonstrated strong leadership and communication skills, effectively motivating and encouraging peers.
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
- Utilized advanced data analysis techniques to optimize performance.
Education
Massage Therapy - Massage Therapy
Canadian College of Health, Science And Technology
Windsor Ontario05.2019
Skills
- Production Standards
- Staff Support
- Supportive Listening Skills
- Positive Interactions
- Individual Trainings
- Mentoring
- Assignment Delegation
- Time Management
- Employee Performance Reviews
- Character Building
- Professional Speaking
Additional Information
- Above and beyond worker
- Detail oriented
- Ability to carry through in troubleshooting skills and technical support
- Ticket Management
- Proactive
- Leadership
- Management
- Critical Thinking
- Problem Solving
- De-escalation
- Knowledge-Base
- Tech Savvy
Timeline
Team Captain
ROI Call Center Solutions
2021.08 - Current
Massage Therapy - Massage Therapy
Canadian College of Health, Science And Technology
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