Isis Gonzalez
El Paso
Summary
Content moderation specialist with strong analytical skills and keen attention to detail. Known for maintaining high standards and ensuring adherence to community guidelines, with focus on efficient problem-solving. Effective in team collaboration and adaptable to changing needs, reliable in achieving results. Proficient in identifying and addressing inappropriate content, maintaining platform integrity, and contributing to positive user experience.
Overview
4
4
years of professional experience
Work History
Social Media Content Moderator
Teleperformance
03.2023 - Current
- Review and moderate user-generated content for compliance with community guidelines and legal requirements
- Participate in regular team meetings and provide feedback on moderation processes and tools
- Stay up to date on industry trends and emerging technologies related to content moderation and online safety
- Identify and take appropriate action on inappropriate content and potential threats
Team Lead
Sun City Slice
08.2021 - 03.2022
- Supervising the activities of other crew members
- Ensuring that crew members follow proper food handling procedures and customer service
- Organizing and overseeing the maintenance of restaurant equipment
- Monitoring restaurant supplies and placing orders for new stock as required
- Resolving customer complaints and answering questions regarding pricing and menu
Office Assistant
Socorro Iron & Metals
08.2020 - 10.2020
- Performing general office clerk duties
- Maintaining supply inventory
- Answer and direct phone calls
- Organize and schedule appointments and assist in the preparation of regularly scheduled reports
- Maintain filing system
- Provide general support to visitors
Education
Bachelor's Degree - Computer Information Systems
The University of Texas At El Paso
12-2022
Skills
- Lark (March2023-current)
- Google sheets (March2023-current)
- Self-motivated
- Personable
- Highly organized
- Reliability
- Content management
- Cultural awareness
Timeline
Social Media Content Moderator
Teleperformance
03.2023 - Current
Team Lead
Sun City Slice
08.2021 - 03.2022
Office Assistant
Socorro Iron & Metals
08.2020 - 10.2020
Bachelor's Degree - Computer Information Systems
The University of Texas At El Paso
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