Isis Lane
Norman,OK
Summary
Professional banking specialist prepared for role, bringing solid experience in financial services. Strong focus on team collaboration, customer service, and operational efficiency. Adept at handling transactions, resolving issues, and ensuring adherence to compliance standards. Known for reliability, adaptability, and achieving results in dynamic environments.
Overview
15
15
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Lead Teller
RCB Bank
09.2020 - Current
- Managed cash inventory, ensuring accurate balancing of the vault and RBG daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts and loans.
Title Clerk
Fowler Toyota
05.2018 - 07.2019
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
Clerk
Sooner Tag Agency
11.2015 - 05.2018
- Improved office efficiency by streamlining filing systems and organizing document storage.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Cashier
Sam's Club
06.2015 - 11.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Assistant Manager
Jack in the Box
04.2010 - 12.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Associate of Applied Science - Business Accountant
Oklahoma City Community College
Oklahoma City, OK 08.2021 - 12.2024
High School Diploma -
Norman High School
Norman, Ok05-2011
Skills
- Positive attitude
- Customer service
- Problem-solving
- Attention to detail
- Punctual and reliable
- Team collaboration and leadership
- Multitasking
Certification
Notary Public
Languages
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate of Applied Science - Business Accountant
Oklahoma City Community College
08.2021 - 12.2024
Lead Teller
RCB Bank
09.2020 - Current
Title Clerk
Fowler Toyota
05.2018 - 07.2019
Clerk
Sooner Tag Agency
11.2015 - 05.2018
Cashier
Sam's Club
06.2015 - 11.2015
Assistant Manager
Jack in the Box
04.2010 - 12.2014
High School Diploma -
Norman High School
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