Summary
Overview
Work History
Education
Skills
Timeline
Generic

ISIS LEE

Pittsburgh,PA

Summary

Accomplished in both patient care and laboratory settings, I leveraged critical thinking and specimen handling skills at Quest Diagnostics to enhance testing efficiency and safety. Adept at training and fostering teamwork, I significantly improved process adherence and customer satisfaction, showcasing professionalism and reliability across roles.

Overview

13
13
years of professional experience

Work History

Specimen Technician

Quest Diagnostics
07.2023 - Current
  • Preparing specimens for testing, such as centrifuging, aliquoting and labeling
  • Perform data entry tasks accurately and efficiently in the laboratory system (LIS)
  • Processing specimens to be sent to other facilities
  • Identifying problems with specimens and resolving them when possible
  • Follow standard operating procedures (SOPs) to handle and dispose of hazardous materials safely
  • Collect, label, and prepare specimens for laboratory testing
  • Processed specimens according to established protocols, ensuring timely delivery of results
  • Managed multiple tasks simultaneously while maintaining attention to detail and adhering to strict deadlines
  • Participated in continuing education programs to stay updated on new techniques and technologies in specimen handling


Customer Service Representative

BrightHealthcare
10.2019 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Complete special projects as assigned.
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, and credit card information.


Team Lead

Alorica
09.2015 - 10.2019
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Patient Care Technician

UPMC Mercy Hospital
09.2011 - 08.2015
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
  • Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.

Education

Graduate Certificate - Patient Care Technician

Everest Institute
Pittsburgh, PA
10-2011

High School Diploma -

Secondary School For Law
Brooklyn
06-2009

Skills

  • Workload prioritization
  • Training and mentoring
  • Laboratory safety
  • Instrument maintenance
  • Slide preparation
  • Sample handling
  • Laboratory safety protocols
  • Specimen handling
  • Hazardous waste management
  • Solution monitoring
  • Results tracking and reporting
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Critical Thinking
  • Laboratory techniques
  • Detail Oriented
  • Team building
  • Professionalism
  • Safety Protocols
  • Hazardous waste disposal

Timeline

Specimen Technician

Quest Diagnostics
07.2023 - Current

Customer Service Representative

BrightHealthcare
10.2019 - 07.2023

Team Lead

Alorica
09.2015 - 10.2019

Patient Care Technician

UPMC Mercy Hospital
09.2011 - 08.2015

Graduate Certificate - Patient Care Technician

Everest Institute

High School Diploma -

Secondary School For Law

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