Isis O Maxim
Ellenville,NY
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
New Hope Community Inc.
01.2023 - Current
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Customer Service Representative
Walmart
01.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
Crew Trainer
McDonald's Restaurant
09.2019 - 01.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Provided coaching and mentoring to employees.
Camp Counselor
Camp Gunk
05.2019 - 08.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
Education
High School Diploma -
Ellenville High School
Ellenville, NY06.2020
Skills
- Behavioral Management
- Transportation
- Progress Documentation
- Care Delivery
- Direct Patient Care
- Patient Management
- Appointment Scheduling
- Patient Care
- Goal Setting
- First Aid and Safety
- Medication Administration
- Behavior Redirection
Timeline
Direct Support Professional
New Hope Community Inc.
01.2023 - Current
Customer Service Representative
Walmart
01.2022 - 01.2023
Crew Trainer
McDonald's Restaurant
09.2019 - 01.2022
Camp Counselor
Camp Gunk
05.2019 - 08.2019
High School Diploma -
Ellenville High School
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