Isis Miles
Los Angeles
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments.Excels in calendar management, scheduling, data entry and database administration. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Manager/Administrative Assistant
Fine Arts Theatre
01.2023 - Current
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- On Call 24/7
- Assisted with executive decisions
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Utilized strong analytical and problem-solving skills to address operational issues
- Oversaw multiple projects/events simultaneously and ensured tasks were efficiently completed
- Maintained a clean and safe work environment by adhering to health and safety standards, regulations, and procedures
- Answered phone calls, emails and responded promptly to inquiries from customers and event owners
- Prioritized tasks, keeping diligent track of project timelines and deadlines
- Reminded managers of important deadlines and engagements
- Performed data entry tasks accurately with attention to detail.
- Performed data entry into various databases ensuring accuracy of information entered
- Maintained filing system to store confidential documents in an organized manner
- Assisted with research projects and data analysis tasks utilizing Excel spreadsheets and other software tools
- Social Media Savvy
- Database entry
Personal Assistant
New Directions for Veterans
01.2023 - 05.2023
- Answered calls and emails from clients and delivered messages on behalf of executives.
- Answered phone calls, emails and responded promptly to inquiries from customers and vendors.
- Organized important documents and receipts into company filing systems.
- Maintained filing system to store confidential documents in an organized manner.
- Assisted with research projects and data analysis tasks utilizing Excel spreadsheets and other software tools.
- Organized incoming mail
Freelancer/Digital Assistant
Fiverr.com
04.2020 - 02.2022
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Provided excellent customer service through prompt response time and follow up communications
- Provided excellent customer service
- Scheduled appointments for clients and handled calendaring tasks
- Communicated well with clients in writing, by phone and in person
- Connected and engaged with clients to understand needs
- Documented services performed and updated checklists
- Checked on clients frequently to resolve concerns and answer questions
- Performed troubleshooting tasks to identify and fix bugs quickly
- Prepared reports to summarize operational results and financial performance
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint
- Scheduled appointments, maintaining calendars for personnel
- Developed written correspondence such as letters, emails, memos for internal communications purposes
Education
High School Diploma -
Henninger High School
Syracuse, NY06-2019
Skills
- Strong organization
- Workload prioritization
- Follow-up coordination
- Bookkeeping Services
- Strong Work Ethic
- Strong Communication Skills
- Microsoft Office proficiency
- Data entry
- Advanced multitasking abilities
- Time Management
- Typing 40 wpm
- Invoice processing
Timeline
Manager/Administrative Assistant
Fine Arts Theatre
01.2023 - Current
Personal Assistant
New Directions for Veterans
01.2023 - 05.2023
Freelancer/Digital Assistant
Fiverr.com
04.2020 - 02.2022
High School Diploma -
Henninger High School
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