Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Isis Rengifo

Splendora

Summary

Dynamic Floor Manager with a proven track record at Churrascos, excelling in operational oversight and customer relationship management. Expert in staff scheduling and conflict resolution, fostering a collaborative team environment. Successfully enhanced service efficiency by 20%, ensuring optimal guest experiences and satisfaction.

Overview

6
6
years of professional experience

Work History

Floor Manager

Churrascos
woodlands
10.2024 - Current
  • Supervised daily restaurant operations and staff workflows for optimal service.
  • Assisted in scheduling staff shifts to maintain adequate coverage during peak hours.
  • Resolved customer complaints or escalated them as necessary for further resolution.
  • Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
  • Assigned tasks to team members in accordance with their skillset.

Sales Floor Manager

Cakes By Gina
Houston
02.2023 - 08.2024
  • Supervised daily operations on the sales floor to ensure smooth customer experiences.
  • Assisted customers with product selections, providing recommendations and personalized service.
  • Resolved customer inquiries and concerns promptly to maintain high satisfaction levels.
  • Collaborated with kitchen staff to ensure timely preparation of cake orders for customers.
  • Managed daily store operations, including assigning tasks to sales associates and overseeing the completion of those tasks.

Office Assistant

Colony Ridge
New Caney
04.2021 - 01.2023
  • Assisted in scheduling appointments and coordinating meetings for staff members.
  • Maintained accurate filing systems for documents and client records.
  • Supported team by preparing and distributing internal communications and reports.
  • Handled incoming calls and directed inquiries to appropriate personnel.
  • Collaborated with team members on project tasks and administrative support needs.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Maintained an organized filing system of paper documents and electronic files.

Server

Churrasco's Restaurant
The Woodlands
06.2019 - 03.2021
  • Provided excellent customer service to enhance guest dining experiences.
  • Took orders and accurately entered them into the point-of-sale system.
  • Served food and beverages promptly while maintaining presentation standards.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Maintained cleanliness of dining area and ensured proper table settings.

Skills

  • Staff scheduling
  • Customer complaint resolution
  • Team collaboration
  • Task assignment
  • Operational oversight
  • Customer relationship management
  • Conflict resolution
  • Problem solving

Languages

English
Professional
Spanish
Professional

Timeline

Floor Manager

Churrascos
10.2024 - Current

Sales Floor Manager

Cakes By Gina
02.2023 - 08.2024

Office Assistant

Colony Ridge
04.2021 - 01.2023

Server

Churrasco's Restaurant
06.2019 - 03.2021

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Isis Rengifo