Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Isis Rodriguez

Brandon,Florida

Summary

I am highly energetic, responsible and detail-oriented person. I can handle multiple responsibilities simultaneously while providing exceptional customer service, as well with loving to be able to help any customer/client with any needs no matter what the circumstance is. Offering over 9 years of customer service and relations to handle any kind of challenges in the professional work field environment. I make sure that I am always on track with the goal of the day in my work field, most importantly getting all of my work done on a daily basis. I am a dedicated woman that is independent and wants to be as successful as I can be and with a self-motivated personality. I strongly believe that I am a great candidate for any job opportunity that I come across because I never give up and always wants to strive for the absolute best!

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front/Back Office Executive

Tampa Pain Clinic
Brandon, FL
10.2023 - Current
  • Collect all co-pays/coinsurance's and back balances from patients if applicable.
  • Greet all patients upon arrival and check in patients on a daily basis.
  • Verify and set correct insurance to the patient's chart in Next Gen for appropriate billing.
  • Check patients out and schedule their next appointment as needed to assist with patient flow.
  • Send all paperwork to appropriate departments via inter-office mail.
  • Assist with office duties that can be performed at the check in/out desk.
  • Ensure that applicable procedures/studies are scheduled/preop instructions are given.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Maintained accurate financial records including invoices, payments, receipts and other transactions.
  • Provided administrative support to the back office staff including filing, photocopying, faxing and data entry.

LPN Patient Care Coordinator

ChartSpan
Tampa, FL
09.2021 - Current
  • Filed data and related information to maintain and update databases.
  • Followed up with patients and confirmed appointments.
  • Updated patient information in databases and adhered to confidentiality requirements.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Documented patient counters in hospital system and initiated follow-up actions.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Communicated with patients with compassion while keeping medical information private.
  • Processed patient intake information and updated medical records prior to treatment.

Customer Care Representative

Wipro health plan services
Tampa, FL
01.2021 - 06.2021
  • Assisting and greeting patients once they call the number, scheduling a COVID-19 test, scheduling a COVID-19 vaccine, canceling appointments, all using MEDNET, opening files, dealing with outbound/inbound calls, following HIPAA guidelines, giving patients the best customer service, I used IGNITE and Micollab client to take the phone calls of the patients.
  • Managed inbound and outbound calls to respond to inquiries and resolve concerns through IGNITE and Micollab client.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Registered patients by verifying records to update computer system and patient charts.

Customer Service Representative

Ashley Furniture Industries
Tampa, FL
06.2020 - 09.2020
  • I worked at the main office in Tampa, FL and I also worked remotely from my own home.
  • Helping customers confirming shipping, rescheduling shipping, and doing partial confirmations on deliveries; with using the salesforce software.
  • Used Microsoft teams, word documents/excel, salesforce software, and cisco finesse software.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.

Key Holder/Sales Associate

Amazing Lash Studio
Brandon, FL
08.2019 - 07.2020
  • Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Maintained store and maintained appearance.
  • Operated cash register.
  • Developed good working relationships with store leadership and sales personnel.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Organized and updated schedules to optimize coverage for expected customer demands.

Front Desk Receptionist, Hand

Stone Massage and Facial Spa
Brandon, FL
05.2019 - 06.2019
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.

Hostess

P.F. Chang's China Bistro, Inc
Brandon, FL
10.2017 - 04.2019
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Answered telephone to provide dining information and take reservations.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.

Sales Associate

Windsor fashions
Brandon, FL
04.2017 - 10.2017
  • Always making sure the customers are fully satisfied and leaving the store wanting to come back as soon as possible.
  • Answering customers' questions and addressing all the problems, and complaints in person/via phone.
  • Opened and closed the store, which included counting cash drawers, cleaning up the store for closing and opening.
  • Consulted with customers on the latest styles and trends, always kept the showroom clean and maintained neat, being very highly energetic, outgoing, and detail- oriented.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.

Fashion Consultant

A'Gaci
Brandon, FL
11.2015 - 11.2016
  • Received payments, processed purchases and issued receipts.
  • Managed entire shopping experience for client, putting together outfits and providing personalized style tips.
  • Helped brand awareness by assisting in merchandising and handling display setups.
  • Leveraged upselling opportunities on clothing, shoes and accessories to maximize brand sales.
  • Increased customer base and generated new sales by networking within select groups.
  • Performed various administrative duties by checking invoices, preparing special orders and unloading deliveries.
  • Completed outfits and complemented clothing selections with carefully curated accessories.

Education

Associate of Arts - Mass communications

Hillsborough Community College
Tampa, FL
05.2022

High School Diploma -

Brandon High School
05-2017

Bachelor of Arts - Sports And Media Management

University of South Florida
Tampa, FL

Skills

  • Multitasking and Prioritization
  • Upselling Products & Services
  • Calm and Professional Under Pressure
  • Merchandise Orders and Exchanges
  • Salesforce CRM
  • Inbound and Outbound Calling
  • Call Volume and Quality Metrics
  • Proficiency in Microsoft Office
  • Document and Records Management
  • Medical filing
  • HIPAA Guidelines
  • Database Search and Data Entry Skills
  • Proficient in EHR software
  • Billing Support
  • Medical Terminology
  • Insurance Verification
  • Payment Collection
  • Appointment Setting
  • Co-Payment Collection

Certification

  • Licensed Health Coach - 2021
  • Excel Essential Training - 2023
  • Social Media Marketing for Small Business Training - 2023
  • Wireless Networking Essential Training - 2023

Languages

Spanish
Professional

References

References available upon request.

Timeline

Front/Back Office Executive

Tampa Pain Clinic
10.2023 - Current

LPN Patient Care Coordinator

ChartSpan
09.2021 - Current

Customer Care Representative

Wipro health plan services
01.2021 - 06.2021

Customer Service Representative

Ashley Furniture Industries
06.2020 - 09.2020

Key Holder/Sales Associate

Amazing Lash Studio
08.2019 - 07.2020

Front Desk Receptionist, Hand

Stone Massage and Facial Spa
05.2019 - 06.2019

Hostess

P.F. Chang's China Bistro, Inc
10.2017 - 04.2019

Sales Associate

Windsor fashions
04.2017 - 10.2017

Fashion Consultant

A'Gaci
11.2015 - 11.2016

Associate of Arts - Mass communications

Hillsborough Community College

High School Diploma -

Brandon High School

Bachelor of Arts - Sports And Media Management

University of South Florida

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Isis Rodriguez