Summary
Overview
Work History
Education
Skills
Languages
Personal References
Timeline
Generic
Isis Rodriguez

Isis Rodriguez

New Jersey,Passaic

Summary

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues. Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations. Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers. Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution. Seasoned Secretary with several years of experience in high-volume office settings. Strong regulatory knowledge, multitasking abilities, and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands. Efficient Secretary known for high productivity and completing tasks swiftly. Specialized in office management, scheduling, and document preparation, ensuring smooth operations of day-to-day activities. Possess strong communication skills, adaptability, and problem-solving abilities to excel in diverse environments. Prioritize confidentiality and professionalism in all interactions. Organized Secretary with broad experience in administrative support roles. Strengths include task prioritization, record maintenance, and planning of meetings or events. Demonstrated ability to contribute to team efforts while coordinating office management activities. Proven impact in previous positions through improved workflow efficiency and effective communication. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

12
12
years of professional experience

Work History

Secretary

High End Electric LLC
Paterson, NJ
02.2020 - Current
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Handled confidential documents with discretion.
  • Drove customer feedback to deliver information to management for corrective action.
  • Processed documents and materials for dissemination to appropriate parties.
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Reviewed invoices for accuracy before submitting them for payment processing.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Coordinated meeting logistics such as room reservations and catering services.
  • Produced and distributed memos, newsletters, and other forms of communication.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Operated office equipment such as photocopiers, scanners, and fax machines.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Sent and distributed mail and parcels.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Provided assistance with onboarding new employees by preparing orientation materials.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Created and updated spreadsheets to track and report data.
  • Greeted visitors and directed to appropriate location or person.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Reviewed billing statements for accuracy prior to submitting them for payment processing.
  • Scheduled meetings and sent invitations specifying time and location.
  • Composed and distributed reports, routine correspondence and meeting notes with job-related software.

Ranchete Social Hall
Paterson, NJ
05.2018 - Current
  • Management of Social Networks, design and posts publication

Reservation Agent

Hertz rental motor C.A.
Caracas, Venezuela
05.2023 - 12.2023
  • Make the reservations of the vehicles to natural, corporate and international customers of the company depending on the model the same, in addition to making the international reservations bringing the cost of these reservations to the national currency
  • Additionally validate the fleet availability of vehicles Make charges by point of sale open for national reservations, Provide information on vehicle characteristics and costs
  • In Addition to receiving and sending correspondence by fax and Email

Front Desk Receptionist

Nuva Smile
Totowa, NJ
05.2023 - 12.2023
  • Scheduled and confirmed appointments for clients and staff.
  • Processed and distributed internal and external communications.
  • Coordinated pick-up and delivery of express mail services.
  • Ordered and maintained supply inventory for medical office.
  • Scheduled and confirmed patient appointments and consultations.
  • Monitored supply levels within the office and ordered new materials as needed.
  • Took customer payments and billed insurance companies for remaining balance.
  • Verified patient's eligibility for benefits under various insurance plans.
  • Provided assistance to dentists during dental treatments and procedures as needed.
  • Verified, updated and entered patient information into system.
  • Educated patients on proper oral health care instructions and preventive measures.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Compiled and coded patient information or data in appropriate computer system.
  • Created a welcoming environment for patients by providing exceptional customer service at all times.
  • Processed referrals to specialists when required by the dentist.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Prepared correspondence letters for insurance companies related to claims processing.
  • Interviewed patients to complete case histories and intake forms.
  • Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
  • Collected payments from patients and arranged payment schedules.
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Arranged hospital admissions for patients as required.
  • Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
  • Communicated with patients with compassion while keeping medical information private.
  • Arranged documents for insurance claims.

Dental Assistant

Centro Dental Cibao SRL
Santo Domingo, Dominican Republic
11.2018 - 02.2019
  • Sterilized instruments according to established guidelines and protocols.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Fabricated custom teeth impressions and temporary restorations for patients from given samples.
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Cleaned and polished removable dentures, brackets, wires and other appliances.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Kept track of treatment information in patient records.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Handled billing inquiries from insurance companies regarding claims submitted by the office.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Conducted dental cleanings and checked teeth for cracked fillings.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Gave patients desensitizing agents to prepare for anesthetic administration.
  • Documented patient records during procedures and added notes taken to treatment chart.
  • Sterilized dental equipment using automatic washers to prevent cross contamination.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
  • Exposed dental diagnostic x-rays.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Checked with participants throughout procedures to help alleviate anxiety.
  • Assisted dentist during examinations by retracting patient's cheeks and tongue.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Fabricated temporary crowns or bridges from impressions taken by the dentist.
  • Established clean, sterile and welcoming environment for patients.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Took digital X-rays of teeth using radiographic equipment.

Uniquetax LLC
Clifton, NJ
03.2017 - 12.2018
  • Management of Social Networks, design and posts publication

Virtual Sales Manager

Vimar Collection
NY, NY
08.2016 - 03.2017
  • Database Management, development of promotions for closing Sales, sales statistics, event management, training for sales team, Advice for VIP clients, management of the company's president Agenda, preparation of product catalogs, quotes, writing reports, presenting proposals, billing, making appointments, for clients, etc

Telemarketing operator

PRC333
Caracas, Venezuela
07.2016 - 12.2016
  • Customer service, product promotion through promotions, order shipment tracking, billing, order tracking through courier such as UPS and FEDDEX, inventory management, customer registration in NetSuite application, database management

TM

Outsource Group
Caracas, Venezuela
02.2013 - 02.2014
  • Customer Service by phone, promotion of laboratory products, New customer acquisition, invoice reconciliation, order tracking, Transfer of orders in drugstore, inventory management nationwide by drugstore, offering discounts and special conditions, updating data and other functions

Education

Diploma's - Marketing / RRSS

Venezuela UniversityMarketing Institute ISUM
Venezuela
05.2017

Degree on Integral Administration - Finance

C.U. Prof. Jose Lorenzo Perez Rodriguez
Venezuela
05.2014

Pharmacist -

Central University of Venezuela UCV
Venezuela
09.2012

Bachelor of Administration - Human Resources Management

C.U. Prof. Jose Lorenzo Perez Rodriguez
Venezuela
12.2006

Skills

  • English
  • IT Wiring
  • Office correspondence
  • Letter writing
  • Requisition processing
  • Phone reception
  • Executive support
  • Accounts payable
  • Office administration
  • Presentation creation
  • Digital file management
  • Meeting support
  • Office supply inventory
  • Prioritization and time management
  • Payroll administration
  • Schedule management
  • Spreadsheet management
  • Information archiving
  • Legal documentation preparation
  • Appointment coordination
  • Appointment scheduling
  • [Timeframe] balance reconciliation
  • Office staff leadership
  • [Type] data tracking
  • Accounts receivable and payable
  • Record preparation
  • Inventory purchasing
  • Sales support
  • File systems management
  • Multi-line phone systems
  • Report generation
  • Cross-functional communication
  • Database administration
  • Equipment sterilization
  • File management
  • Verbal and written communication
  • Database management
  • Teacher relations
  • Supply ordering
  • Budget monitoring
  • Developing presentations
  • Payroll processing
  • Managing purchasing activities
  • Quickbooks
  • Phone etiquette
  • Expense tracking
  • Account reconciliations
  • Organization
  • Payment posting
  • Customer service
  • Calendar management
  • Inter-office communications
  • Keyboarding skills
  • Task prioritization
  • HIPAA guideline compliance
  • Minute taking
  • Contract administration
  • Database maintenance
  • Timekeeping systems
  • Filing experience
  • Mail distribution
  • Administering payroll
  • Business correspondence
  • Reception functions
  • Data verification
  • Vendor relations skills
  • Document preparation
  • Hubs & Switches
  • Proxy Servers
  • Firewall
  • FR -Frame Relay-
  • LAN
  • ProtocoloWAP
  • Switches
  • WAN
  • Telefonía IP
  • MS SQL Server
  • HP -Hewlett Packard-
  • Unisys
  • System Center Operations Manager
  • Windows Phone
  • Iphone
  • TCP/IP
  • Ethernet
  • ProtocoloTCP/IP
  • Router
  • Internet Information Services
  • Client- Server
  • Android
  • Windows Server
  • E-Mail -SMTP/POP3-
  • Visual BASIC
  • Reparation PC y compatibles
  • Office
  • Data Base
  • Herramientas Graficas
  • Software de Gestion
  • Programacion
  • SAT
  • PHOENIX
  • ASAP
  • Boss
  • 4tel
  • TAS
  • NetSuite

Languages

English
Professional
Spanish
Professional

Personal References

  • Patricia Marquez
  • Phone number : 201-982-4264
  • Misael Hernandez
  • Phone number: 973-583-0382
  • Jeanneth Obando
  • Phone number: 862-249-2097

Timeline

Reservation Agent

Hertz rental motor C.A.
05.2023 - 12.2023

Front Desk Receptionist

Nuva Smile
05.2023 - 12.2023

Secretary

High End Electric LLC
02.2020 - Current

Dental Assistant

Centro Dental Cibao SRL
11.2018 - 02.2019

Ranchete Social Hall
05.2018 - Current

Uniquetax LLC
03.2017 - 12.2018

Virtual Sales Manager

Vimar Collection
08.2016 - 03.2017

Telemarketing operator

PRC333
07.2016 - 12.2016

TM

Outsource Group
02.2013 - 02.2014

Diploma's - Marketing / RRSS

Venezuela UniversityMarketing Institute ISUM

Degree on Integral Administration - Finance

C.U. Prof. Jose Lorenzo Perez Rodriguez

Pharmacist -

Central University of Venezuela UCV

Bachelor of Administration - Human Resources Management

C.U. Prof. Jose Lorenzo Perez Rodriguez
Isis Rodriguez