Isis White

• Streamlined provider enrollment processes to enhance operational efficiency and reduce turnaround time.
• Collaborated with cross-functional teams to ensure compliance with regulatory requirements during enrollment procedures.
• Developed training materials for onboarding new staff on provider enrollment protocols and systems.
• Analyzed enrollment data to identify trends, improving accuracy of provider information management.

• Oversaw provider enrollment processes, ensuring compliance with regulatory requirements and internal policies.
• Streamlined application workflows, reducing processing time and enhancing overall efficiency.
• Trained and mentored junior staff on best practices for provider enrollment and documentation accuracy.
• Collaborated with cross-functional teams to resolve issues related to provider credentialing and enrollment discrepancies.

Provided empathetic, trauma‑informed support to callers navigating stressful situations, using active listening and de‑escalation skills.

Conducted brief needs assessments, identified barriers, and routed individuals to appropriate resources or teams.

Maintained accurate, confidential documentation aligned with clinical‑style charting and compliance standards.

Conducted brief needs assessments, identified barriers, and routed individuals to appropriate resources or teams.

Collaborated with internal departments to support care coordination and improve service outcomes.

Managed high‑volume interactions while upholding professionalism, cultural humility, and client‑centered communication.

Supported individuals navigating short‑term, long‑term, and disability‑related benefits, providing clear guidance on eligibility, documentation, and next steps.

Conducted intake and needs assessments to identify barriers, gather required information, and ensure accurate case processing.

Served as a primary point of contact for claimants, offering empathetic, trauma‑aware communication during stressful or complex benefit situations.

Coordinated with employers, healthcare providers, and internal teams to verify information, resolve issues, and move claims forward efficiently.

Coordinated with employers, healthcare providers, and internal teams to verify information, resolve issues, and move claims forward efficiently.

Maintained detailed, compliant documentation in case‑management systems, ensuring accuracy, confidentiality, and adherence to regulatory standards.

Educated clients on benefit timelines, rights, responsibilities, and available resources, promoting empowerment and informed decision‑making.

Managed a high‑volume caseload while meeting performance metrics for quality, timeliness, and customer satisfaction.

• Perform independently to resolve general WSE issues related to payroll, benefits, and basic human resources
• Worked with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience.
• Managed open cases in CRM system to resolution in shortest possible timeframe while keeping WS Es regularly informed of status and anticipated resolution timing
• Strive to deliver first contact resolution to Employees
• Ensures proper triage, escalation, and effective resolution of higher-level issues and challenging WSE interactions through escalation to Subject Matter Experts.
• Build and maintains effective business relationships with all departments
• Interpret Payroll and HR Policies
• Responsible for meeting and or exceeding established Key Performance Indicator metrics as defined by management.

• Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
• Observed strict HIPAA guidelines at all times according to company policy.
• Explained eligibility details and affordability options to patients with kindness and respect.
• Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.

• Eligibility Dates Provider Information Application for Medical Coverage.
• Reviewed customer data to assess current issues and determine potential solutions.
• Prepared, completed and processed customer account forms and database changes.
• Translated customer and internal documents to facilitate communication and understanding.
• Consulted with customers to determine coordination of benefits
• Completed Medical Application for Medicaid
• Assisted Dual Eligible Member apply for Medical Assistance Waivers in the applicable state

• Policy Holder Services for major Auto Insurance Provider.
• Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
• Maintained pleasant and cordial attitude at all times, even when issues arose.
• Engaged customers and provided high level of service by carefully explaining details about documents.
• Analyzed customer needs and provided best options, upselling products and services.
• Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.

• Inventories, Payroll, Orders, Accounts Payable, Receivable
• Bilingual Member /Provider Services.
• Trained workers in every position, including food preparation, money handling and cleaning roles.
• Handled escalated customer complaints to provide full resolutions and promote loyalty.
• Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items.
• Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
• Organized team efforts to maximize production, efficiency and customer satisfaction.

• Provide assistance to members with claim, benefits, and medical authorizations.
• Assistance to providers with benefit related inquiries and eligibility.
• Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
• Observed strict HIPAA guidelines at all times according to company policy.
• Explained eligibility details and affordability options to patients with kindness and respect.
• Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.

• Provide Assistance with billing questions.
• Reported gas, carbon monoxide and electrical emergencies.
• Answered phones and transferred callers to relevant departments and staff members.
• Documented customer inquiries and feedback, including service delivery suggestions, in company database.
• Addressed customer inquiries and resolved complaints.
• Enhanced customer satisfaction ratings by effectively resolving issues.