Isis Zapata
Allied Universal Security Services
The Bronx,NY
2
Languages
6
years of professional experience
Dedicated security professional with expertise in safety oversight and emergency response. CPR certified and skilled in effective communication, committed to maintaining safety protocols and ensuring a secure environment.
Work History
Security Guard
1 Year 2 Months- Conducted regular patrols, identifying and reporting potential security hazards effectively.
- Monitored premises to prevent unauthorized access and ensure safety protocols were followed.
- Responded promptly to alarms and emergency situations, coordinating with law enforcement as needed.
- Operated surveillance equipment for real-time monitoring of activities and incidents.
- Checked and verified photo identification prior to granting facility access.
Lifeguard
1 Year 11 Months- Conducted daily pool maintenance, including cleaning, testing and adjusting chemical levels.
- Monitored pool area for safety compliance and responded to emergencies effectively.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Provided first aid and CPR assistance, ensuring prompt care during incidents.
- Implemented preventative measures to reduce accidents and enhance guest safety awareness.
- Trained new lifeguards on protocols, emergency procedures, and customer service standards.
Receptionist
5 Months- Managed front desk operations; answering incoming calls, organized conference room reservations, updated client information, processed payments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance ensuring efficient guest check-in and check-out processes.
- Trained new staff on reception protocols and customer service best practices to enhance team performance.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Team Member
8 Months- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with team members to streamline order preparation processes.
- Assisted in training new staff on operational procedures and best practices.
- Operated kitchen equipment efficiently, maintaining high food safety standards.
- Participated in overnight stocking
- Operated cash registers to process payments
Education
No Degree
High School Diploma
Skills
Safety Oversight
CPR certified
Effective Communication
Customer Service
Surveillance operations
Leadership
Hospitality management
Data Entry
Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Guard
Allied Universal Security Services
06.2025 - CurrentRead More
Receptionist
Normandie Court
08.2023 - 01.2024Read More
Lifeguard
American Pool New York
04.2023 - 03.2025Read More
Team Member
Popeyes
02.2021 - 10.2021Read More
Hostos Community College
No Degree
Read More
Health Science Charter School
High School Diploma
Read More