Isis J. Hill
Columbia,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Coordinator
Total Quality Logistics Inc.
01.2022 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created and reviewed invoices to confirm accuracy.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
Nanny /Home School Instructor
Private Care
07.2021 - 12.2021
- Adapted teaching methods and lesson plans to changing student needs.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Improved student performance by defining clear goals and communicating performance metrics.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Reviewed class and student records to identify improvement opportunities.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Communicated student progress to parents and guardians for collaborative approach to educational goals.
Athletic Training Student
Berea College
08.2020 - 05.2021
- Worked under supervision of certified trainer to complete assessments, plan treatments and manage care.
- Prepared equipment for strength training and rehabilitative care.
- Maintained facility compliance with OSHA and school system requirements.
- Filled out documentation for incidents, treatments and player records.
- Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice, or while exercising.
- Promoted health and well-being of student-athletes with implementation of injury prevention programs.
- Monitored and evaluated injured athletes during rehabilitation sessions.
Retail Manager
Berea College Visitor Center
08.2018 - 03.2020
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Exhibited excellent people skills during interaction with employees and customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Bachelor of Arts - Health And Human Performance
Berea College
Berea, KY05.2021
Skills
- Negotiation Expert
- Operational Efficiency
- Performance Tracking and Evaluations
- Effective Workflow Management
- Leadership
- Conflict Management
- Time Management
- Issue Resolution
- Positive Reinforcement Methods
- Praise and Encouragement
- Behavior Redirection
- Emotional Development
Timeline
Customer Service Coordinator
Total Quality Logistics Inc.
01.2022 - Current
Nanny /Home School Instructor
Private Care
07.2021 - 12.2021
Athletic Training Student
Berea College
08.2020 - 05.2021
Retail Manager
Berea College Visitor Center
08.2018 - 03.2020
Bachelor of Arts - Health And Human Performance
Berea College
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