Summary
Overview
Work History
Education
Skills
References
Extracurricular Activities
Timeline
Generic

Isis Nickole Tapia

San Antonio,TX

Summary

I aim to be the best version of myself every day and help benefit and improve the work environment around me, while encouraging others and empowering them to own their roles. I will always meet expectations if not surpassing them. I yearn to do and learn more, and or climb the ladder.

Overview

8
8
years of professional experience

Work History

Flexible Manufacturing

Self Employed Services
06.2016 - 06.2019
  • Successfully trained in TIG, MIG, ARC, and Oxygen acetylene welding processes.
  • Well rounded in successful marketing tactics and communication skills to achieve loyalty from customers.
  • Certified in multiple welding processes and properly trained in blueprint designs and product development/designing.
  • Excels in Team engagement and communication, in order to achieve successful results in production and product.

Head Manager

Whataburger Restaurant Unit 699
12.2019 - Current
  • Trained to be engaged in urgent or escalated issues with customers or co-workers to provide appropriate direction and resolution.
  • Promoted change initiatives within the organization, fostering a culture of adaptability and continuous improvement among employees.
  • Coached, developed, and supervised team members to outline clear job expectations and standards.
  • Built collaborative relationships with Team leaders and Managers to solve challenges and elevate service based on customer feedback.
  • Assisted in organizing and overseeing assignments to drive operational excellence by defining clear targets, objectives and communicated to other team members, while also leading by example.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Boosted overall customer satisfaction through continuous improvement of service standards and staff training by getting the Team engaged.
  • Achieved higher levels of employee engagement through effective communication, coaching, and recognition programs. Acknowledgement of Birthdays, Anniversaries, and exceptional work ethic.
  • Conducted regular performance reviews, providing valuable feedback that encouraged personal development for each Team member.
  • Developed and appropriately trained Team Members to be successful parts of management like Team Leads, Managers, or Unit Trainers (Unit trainers are identified to properly train new hires)
  • Held monthly meetings to create business plans and workshops to drive a successful business as a Team. Whilst delegating Responsibilities to all parts of management and followed up with each part of management to ensure all responsibilities were completed and or to provide guidance if needed.
  • Oversaw 4 wall EBITA margin, and implemented cost-saving measures, resulting in significant reduction of operational expenses for the Unit.
  • Provided strong leadership to enhance team productivity and morale, keeping the team engaged and excited to work.
  • Conducted performance evaluations, compensations, Recruited, interviewed and hired employees and implemented mentoring program provided by the brand to promote positive feedback and engagement.
  • Oversaw and conducted hiring, firing, and promotion requests.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs, and implementing corrective actions for the employee call-outs.
  • Oversaw staffing to provide adequate coverage of each shift, for business success, while executing appropriate staffing and budgetary plans to align with business forecasts.
  • Ordered new equipment and scheduled repairs for damaged equipment.
  • Trained personnel in equipment maintenance and enforced participation in exercises to focus on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used training that was provided by the brand, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers or Team Members.
  • Established team priorities, created and maintained schedules while monitoring performance of the Team.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed Unit and monitored shift changes to uphold successful operations strategies and maximize business success and sales.

Education

Thomas C. Clark High School
San Antonio, TX

Skills

  • Bilingual
  • Willingness to try most anything and new things
  • Excellent communication skills and extensive patience
  • Skillful in most anything hands on especially in kitchen environments
  • Extremely well rounded in creating schedules with successful Management overlap and staffing for business needs
  • Successfully trained in maximizing business needs and sales

References

  • Malindu (Manameldura) Seneviratne,Food Service Team Lead, +1 (726) 206-5635
  • Syrus Riggs, Kitchen Manager, Syrusriggs@gmail.com, (210) 388-8015
  • Kelly Morris, Food Service Team Lead, Mikeymorris696@gmail.com, +1 (210) 769-9658
  • Mark Halloran, Educator, mark.halloran@nisd.net, (210) 632-2490

Extracurricular Activities

Weight Lifting

Timeline

Head Manager

Whataburger Restaurant Unit 699
12.2019 - Current

Flexible Manufacturing

Self Employed Services
06.2016 - 06.2019

Thomas C. Clark High School

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Isis Nickole Tapia