Open To Work
ISIS WHITE
Eustis,FL
Summary
Experienced healthcare patient/ member professional with over 10 years supporting individuals and families through care coordination, discharge planning, and complex benefits navigation.
Skilled in trauma-informed, culturally responsive communication and collaborating with interdisciplinary teams to ensure safe transitions and home-based care for older adults.
Proven ability to leverage technology to streamline workflows, maintain compliance with HIPAA and payer requirements, and advocate for client autonomy. Bilingual in English and Spanish.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Master Level Intern Therapy
Centerstone
Fort Myers, FL
10.2025 - 01.2026
- Fostered connection by providing supervised direct services to individuals, families, and groups within an integrated behavioral health setting.
- Assisted with biopsychosocial assessments, treatment planning, discharge planning, and service coordination.
- Supported clients experiencing mental health challenges, substance use concerns, psychosocial stressors, and referred appropriate rehab resources.
- Collaborated with multidisciplinary teams including therapists, case managers, psychiatrists, and nurses to support geriatric care management initiatives.
- Documented services in electronic health records in compliance with agency and regulatory standards.
- Participated in clinical supervision, case consultations, and professional development activities.
- Applied evidence-based, trauma-informed, and culturally responsive practices.
Medical Member & Provider Enrollment Specialist
Rad Partners
Maitland, FL
06.2025 - 12.2025
- Streamlined provider enrollment processes using custom software tools, enhancing operational efficiency and reducing turnaround time.
- Collaborated with cross-functional teams to ensure compliance with regulatory requirements during enrollment procedures.
- Developed training materials for onboarding new staff on provider enrollment protocols and systems.
- Analyzed enrollment data to identify trends, improving accuracy of provider information management.
Member/Provider Enrollment Specialist
First Coast Service Options
Jacksonville, FL
07.2024 - 07.2025
- Oversaw provider enrollment processes, ensuring compliance with regulatory requirements and internal policies.
- Streamlined application workflows, reducing processing time and enhancing overall efficiency.
- Trained and mentored junior staff on best practices for provider enrollment and documentation accuracy.
- Collaborated with cross-functional teams to resolve issues related to provider credentialing and enrollment discrepancies.
Care Team Coordinator
Sedgwick
Orlando, FL
07.2023 - 07.2024
- Provided empathetic, trauma-informed support to callers navigating stressful situations, using active listening and de-escalation skills.
- Conducted brief needs assessments, identified barriers, and routed individuals to appropriate resources or teams.
- Maintained accurate, confidential documentation aligned with clinical-style charting and compliance standards.
- Conducted brief needs assessments, identified barriers, and routed individuals to appropriate resources or teams.
- Collaborated with internal departments to support care coordination and improve service outcomes.
- Managed high-volume interactions while upholding professionalism, cultural humility, and client-centered communication.
Medical Benefits / Disability Representative
Alight Solutions
Orlando, FL
10.2022 - 07.2023
- Supported individuals navigating short-term, long-term, and disability-related benefits, providing clear guidance on eligibility, documentation, and next steps.
- Conducted intake and needs assessments to identify barriers, gather required information, and ensure accurate case processing.
- Served as a primary point of contact for claimants, offering empathetic, trauma-aware communication during stressful or complex benefit situations.
Medical Benefits Solution Center Specialist
Tri-Net
Bradenton, FL
11.2021 - 09.2022
- Perform independently to resolve general WSE issues related to payroll, benefits, and basic human resources.
- Worked with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience.
- Managed open cases in CRM system to resolution in shortest possible timeframe while keeping WSEs regularly informed of status and anticipated resolution timing.
- Strive to deliver first contact resolution to Employees.
- Ensures proper triage, escalation, and effective resolution of higher-level issues and challenging WSE interactions through escalation to Subject Matter Experts.
- Build and maintains effective business relationships with all departments.
- Interpret Payroll and HR Policies.
- Responsible for meeting and or exceeding established Key Performance Indicator metrics as defined by management.
Medical Coverage Service Specialist
Teladoc Health
04.2021 - 09.2021
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date.
- Observed strict HIPAA guidelines at all times according to company policy.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Medicaid Bilingual Rep
Conduent
03.2019 - 03.2021
- Eligibility Dates Provider Information Application for Medical Coverage.
- Reviewed customer data to assess current issues and determine potential solutions.
- Prepared, completed and processed customer account forms and database changes.
- Translated customer and internal documents to facilitate communication and understanding.
- Consulted with customers to determine coordination of benefits.
- Completed Medical Application for Medicaid.
- Assisted Dual Eligible Member apply for Medical Assistance Waivers in the applicable state.
Insurance Verification Specialist
SITEL Corporation
04.2018 - 01.2019
- Policy Holder Services for major Auto Insurance Provider.
- Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
- Maintained pleasant and cordial attitude at all times, even when issues arose.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Analyzed customer needs and provided best options, upselling products and services.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Restaurant Assistant Manager
Carribean S.A
PANAMA, PANAMA
07.2011 - 03.2018
- Inventories, Payroll, Orders, Accounts Payable, Receivable.
- Bilingual Member /Provider Services.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items.
- Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
- Organized team efforts to maximize production, efficiency and customer satisfaction.
Bilingual Medical Benefits
United Health Group
Houston, TX
09.2009 - 07.2011
- Provide assistance to members with claim, benefits, and medical authorizations.
- Assistance to providers with benefit related inquiries and eligibility.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date.
- Observed strict HIPAA guidelines at all times according to company policy.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Emergency Service Advisor
Centerpoint Energy
Houston, TX
12.2007 - 09.2009
- Provide Assistance with billing questions.
- Reported gas, carbon monoxide and electrical emergencies.
- Answered phones and transferred callers to relevant departments and staff members.
- Documented customer inquiries and feedback, including service delivery suggestions, in company database.
- Addressed customer inquiries and resolved complaints.
- Enhanced customer satisfaction ratings by effectively resolving issues.
Education
Master of Science - Social Work
Chamberlain University
Chicago, IL05-2027
Bachelor of Science - Psychology
UMPI
Maine05-2025
High School Diploma - Business
Instituto Justo Arosemena
Panama City, FLSkills
- Clinical & Care Management, Treatment Plans, Discharge Planning, Rehab Experience
- Communication & Interpersonal Skills: Trauma-informed communication, Emotional intelligence, Clear boundary-setting, Bilingual (English/Spanish) communication, Fostering Connection
- Technical & Community Engagement: Tech-savvy, Community advocacy
- Customer service
- Active listening
- Critical thinking
- Data entry
- HIPAA compliance
- Patient confidentiality
- Medical terminology
- Medical billing
- Policy adherence
Certification
Mental Health Aid First Aid
Disability Awareness
LANGUAGES
Spanish (Native or Bilingual)
English (Native or Bilingual)
Timeline
Master Level Intern Therapy
Centerstone
10.2025 - 01.2026
Medical Member & Provider Enrollment Specialist
Rad Partners
06.2025 - 12.2025
Member/Provider Enrollment Specialist
First Coast Service Options
07.2024 - 07.2025
Care Team Coordinator
Sedgwick
07.2023 - 07.2024
Medical Benefits / Disability Representative
Alight Solutions
10.2022 - 07.2023
Medical Benefits Solution Center Specialist
Tri-Net
11.2021 - 09.2022
Medical Coverage Service Specialist
Teladoc Health
04.2021 - 09.2021
Medicaid Bilingual Rep
Conduent
03.2019 - 03.2021
Insurance Verification Specialist
SITEL Corporation
04.2018 - 01.2019
Restaurant Assistant Manager
Carribean S.A
07.2011 - 03.2018
Bilingual Medical Benefits
United Health Group
09.2009 - 07.2011
Emergency Service Advisor
Centerpoint Energy
12.2007 - 09.2009
Master of Science - Social Work
Chamberlain University
Bachelor of Science - Psychology
UMPI
High School Diploma - Business
Instituto Justo Arosemena