Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isita Patel

Largo

Summary

Experienced in managing and organizing documentation systems to ensure compliance and drive efficiency. Leveraging advanced document management tools, streamlining processes and maintaining accuracy. Deep understanding of regulatory requirements and technical writing standards, ensuring documentation is up to par. Extensive experience in cash handling, customer service, and transaction processing within fast-paced retail environments. Utilizing strong communication skills and keen attention to detail to consistently deliver exceptional customer satisfaction while optimizing operational efficiency. Track record showcases ability to maintain accuracy and resolve conflicts seamlessly.

Overview

15
15
years of professional experience

Work History

Customer Care Representative

Publix
10.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Navigated multiple computer systems and applications to find information.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Cashier

7/11 Convenience Store (Part Time)
10.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Moller Tech South,LLC

B.M.W Car Plastics Fabrication Manufacturer Company
10.2023 - 01.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.

Document Control Specialist

Belcher Pharmaceuticals Company
04.2022 - 01.2023
  • Managed and maintained documentation control processes to ensure compliance with GMP and FDA regulations.
  • Reviewed and updated batch records, SOPs, and change control documentation.
  • Operated and verified label printing systems, ensuring accuracy in lot numbers, expiration dates, and barcoding.
  • Assisted in pharmaceutical packaging and production line operations by ensuring compliance with quality and regulatory requirements.
  • Conducted internal audits and document reviews to ensure quality control and compliance.
  • Trained staff on proper documentation handling, labeling procedures, and SOP adherence.

Sales Representative

Tupperware Container International Products
05.2011 - 12.2015
  • Expanded customer base through cold calling, networking, and relationship building.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Conducted detailed market analysis to guide development of sales strategies.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Manufacturing Supervisor

Belt Factory London
08.2010 - 03.2011
  • Identified problems and implemented effective solutions.
  • Completed production plans by scheduling and assigning personnel to daily tasks.
  • Communicated job expectations and monitored employees.
  • Conducted root cause analysis on production issues, identifying solutions that prevented future recurrence of similar problems.
  • Reported tool, machinery and equipment issues to maintenance personnel.
  • Reduced downtime by conducting regular equipment maintenance and addressing issues promptly.
  • Maintained open lines of communication between management and staff, fostering trust and transparency throughout the organization.
  • Collaborated with cross-functional teams to achieve production goals and optimize workflow.

Education

High School Diploma -

Bharat High School
Nadiad, Gujarat

Skills

  • Documentation and reporting
  • Sales & Marketing
  • Strong Communication Skill
  • Customer relationship management
  • Data entry
  • Customer service
  • Problem resolution
  • Relationship building
  • Administration and management

Timeline

Customer Care Representative

Publix
10.2024 - Current

Cashier

7/11 Convenience Store (Part Time)
10.2024 - Current

Moller Tech South,LLC

B.M.W Car Plastics Fabrication Manufacturer Company
10.2023 - 01.2024

Document Control Specialist

Belcher Pharmaceuticals Company
04.2022 - 01.2023

Sales Representative

Tupperware Container International Products
05.2011 - 12.2015

Manufacturing Supervisor

Belt Factory London
08.2010 - 03.2011

High School Diploma -

Bharat High School

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Isita Patel