Iskian Santana
Altamonte Springs,FL
Summary
Seasoned IT Professional with 15+ year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.
Overview
15
15
years of professional experience
3
3
Certification
Work History
IT Application Manager
IPA, LLC
01.2023 - Current
- Migrated on-prem servers to cloud using Microsoft 365 platform
- Implementation of Microsoft Endpoint ensuring all company devices were properly enrolled
- Oversee and manage all Azure and Amazon AWS resources, SSL Certificates, and Salesforce platform
- Maintain acceptable security score on Azure platform and Falcon CrowdStrike
- Coordinate software upgrades for Rootstock and FinancialForce
- Escalation-point to all Salesforce, Network, and Cloud infrastructure issues
- Integrated new and existing software with Salesforce to enhance Data and Exposure
- Responsible for implementing and documenting Disaster Recovery, Asset management, JAMF Now, Automox, and more.
- Implemented security measures to protect sensitive data from unauthorized access or breaches.
- Improved application performance by identifying and resolving technical issues through regular system monitoring and maintenance.
- Enhanced user experience with continuous assessment and improvement of application functionality
Director of IT/System Admin
Breakthrough Behavior, LLC
11.2020 - 09.2022
- Design and deploy MDM solutions and integrations using JAMF Pro/JAMF Connect/Microsoft Endpoint (Intune)/Apple Business Manager
- Support for 350-400 user base in 5 different states and 10 clinic locations
- Maintain and monitor network using UNIFI network solutions
- Maintain and Manage Microsoft Office 365 Cloud infrastructure including but not limited to VMs/Azure VPN/HIPAA complaint policies/and more
- Designed and Implemented SAAS solutions: Barracuda Email Security/Snipe IT/Jira/Webroot/Backupify
- Company Access Administration (onboarding/offboarding)
IT Contactor
Self-Employed
06.2019 - 11.2020
- Provide support to clients with a wide variety of issues including PC/OSX issues, Smart home appliances, Networking, and DVR systems.
Senior Desktop Engineer
The Rubicon Project
10.2017 - 06.2019
- Deployed and configured image deployment automation via Microsoft Deployment Toolkit (MDT)
- Manage, Maintain, and deploy virtual systems within ESXi
- Provide an increase in productivity by automating tasks using PowerShell, Batch, and Bash
- Global deployment and Administration of Google Meet conferencing hardware
- Google Enterprise administration and application integration
- OneLogin administration, support, and application integration
- Mac/Windows/Linux support for over 600 users globally using Jira and ServiceNow for ticketing tracking
- Implemented automatic Updates installation for the Windows Server infrastructure
- Lead in multiple projects including AirWatch decommission, Veeam Backup integration, and Asset Management using SNIPEIT
- Creation and maintenance of documentation for implementation plans, and technical processes.
Senior System Engineer
Neteam Solutions Inc. (MSP)
08.2017 - 10.2017
- Hired to be placed on-site at The Rubicon Project as their IT resource.
System Engineer II
Pro4ia, Inc. (MSP)
03.2016 - 06.2017
- Implement and support email systems (Exchange/Lotus Notes) for business clients; recommend design changes
- Office 365 migrations and support; Migrated email system Exchange to Office 365 for 80+ user clients
- Microsoft Azure (VM) deployments and migrations from on-site servers to cloud servers
- Microsoft Azure AD configuration and management integrating applications for SSO
- Design, maintain, and repair network Servers, making sure the appropriate hardware and software is installed to meet technology demands
- Remote monitoring and management using Solar-Winds RMM
- Manage and implement VMWare ESXi for multiple business clients.
Security Access Engineer
Fidelis Care NY
04.2014 - 02.2016
- Enable and monitor access to key systems and applications
- Assist in the development of automated procedures to manage access in accordance with policy
- Assist with Disaster Recovery, validation with external and internal customers
- Create standard operating procedures for various systems across the company.
Skills
- Virtualization Technologies
- IT Security Management
- Infrastructure Planning
- Disaster Recovery Planning
- System Upgrades
- Patch management
- User Support
- Network Administration
- Backup and recovery
- ITIL Framework
- Windows administration
- System Automation
Certification
- MICROSOFT: AZURE ADMINISTRATOR – NOV 2023
- MICROSOFT: MSCA Server – JAN 2017
- CISCO; CCNA – March 2011 (Expired)
- COMPTIA; A+ - August 2006
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
IT Application Manager
IPA, LLC
01.2023 - Current
Director of IT/System Admin
Breakthrough Behavior, LLC
11.2020 - 09.2022
IT Contactor
Self-Employed
06.2019 - 11.2020
Senior Desktop Engineer
The Rubicon Project
10.2017 - 06.2019
Senior System Engineer
Neteam Solutions Inc. (MSP)
08.2017 - 10.2017
System Engineer II
Pro4ia, Inc. (MSP)
03.2016 - 06.2017
Security Access Engineer
Fidelis Care NY
04.2014 - 02.2016
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