ISlA TAYLOR
Huntsville,AL
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
14
14
years of professional experience
Work History
Services Consultant
Progressive
Huntsville, AL
10.2023 - Current
- Aided customers by providing technical assistance for their service-related queries.
- Answered phone calls and responded to questions and concerns.
- Used knowledge of services to recommend additional products and offerings to customers.
- Explained amount for expected services and provided detailed answers to customer questions.
- Recommended additional, useful services to customers to increase overall sales.
- Effectively handled multiple tasks while addressing customer concerns
Sales Consultant
Xfinity Store by Comcast
Atlanta, GA
10.2022 - 10.2023
- Enhanced customer satisfaction by clarifying their needs and offering tailored product recommendations
- Delivered detailed product knowledge to customers regarding features, pricing, and availability.
- Efficiently handled customer complaints and inquiries.
- Created customized presentations for potential customers based on their requirements.
- Maintained accurate records of all sales activities in the CRM system.
- Participated in regular training sessions on new products, services, and industry trends.
- Ensured customer satisfaction by providing follow-up support after purchases.
Assistant Manager
PG Wireless by Sprint
02.2017 - 12.2019
- Count register drawers and prepare daily bank deposits
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
Claims Representative
Sitel
Augusta, GA
05.2016 - 02.2017
- Experienced in handling incoming and outgoing calls, as well as managing email inquiries
- Conducted research into medical terminology related to healthcare claims processing activities.
- Documented changes in claim statuses using specialized software systems.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence.
Sales Consultant
Comcast
10.2014 - 05.2016
- Technical Support, Data Entry, Creative Thinking, Administrative Support, Client acquisition and retention, Written and verbal communication, Product knowledge, Closing sales, Customer Relationship Management, Scheduling and Coordinating, Quality Assurance, Business Sales (Bulk Services)
Retention Tier 2
T-Mobile
05.2012 - 09.2014
- Address and resolve escalated customer questions and complaints
- Provided technical assistance to customers with escalated support requests.
- Assisted in customer retention
- Successfully diffused tense situations during customer interactions.
Ammunition Stock Controller
U.S. Army
01.2010 - 04.2012
- Expertly managed and monitored ammunition inventory to ensure accuracy and compliance with safety protocols
- Managed the accurate ordering, receiving and issuing of stock items.
- Performed regular cycle counts to verify actual stock against system records.
- Investigated discrepancies between physical count and computer system data.
Education
High School Diploma -
Cross Creek High School
05.2008
Associate of Science -
South College
Knoxville, TNSkills
- Technical Support
- Data Entry
- Creative Thinking
- Administrative Support
- Client acquisition and retention
- Written and verbal communication
- Product knowledge
- Closing sales
- Customer Relationship Management
- Scheduling and Coordinating
- Quality Assurance
- Clerical Support
- Customer Service
- Strong Work Ethic
- Attention to Detail
- Data Processing
- Conflict Resolution
- Handling Customer Complaints
- Listening Skills
- Records Maintenance
- Client rapport
- Performance Goals
- CRM Software
Timeline
Services Consultant
Progressive
10.2023 - Current
Sales Consultant
Xfinity Store by Comcast
10.2022 - 10.2023
Assistant Manager
PG Wireless by Sprint
02.2017 - 12.2019
Claims Representative
Sitel
05.2016 - 02.2017
Sales Consultant
Comcast
10.2014 - 05.2016
Retention Tier 2
T-Mobile
05.2012 - 09.2014
Ammunition Stock Controller
U.S. Army
01.2010 - 04.2012
High School Diploma -
Cross Creek High School
Associate of Science -
South College
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