Isla Alejandra Sanchez Lujan
Orlando,FL
Summary
Proven track record in enhancing customer experience and sales at Vila Restaurant Group, demonstrating exceptional customer service and teamwork. Excelled in cash handling and relationship building, contributing to significant team achievements. Skilled in multitasking and problem-solving, consistently meeting targets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Sales Associate
Villa Restaurant Group
08.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Collaborated with team members to achieve monthly sales targets.
Attendant
HMSHost
04.2017 - 01.2021
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Utilized strong interpersonal skills to establish rapport with guests.
Cashier
McDonalds
07.2016 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Colonial High School
Orlando, FL05.2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Relationship Building
- Cash Handling
- Cash Register Operation
- Client Service
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Villa Restaurant Group
08.2021 - Current
Attendant
HMSHost
04.2017 - 01.2021
Cashier
McDonalds
07.2016 - 12.2016
High School Diploma -
Colonial High School
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