Islam Bentaiba
Customer Service
Doha
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Go Sport
12.2022 - 02.2024
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Trained staff on operating procedures and company services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Bus Controller Supervisor
Karwa TBS
08.2022 - 12.2022
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Scheduled deliveries and pickups according to customer needs.
- Resolved conflicts between employees professionally and swiftly, promoting a harmonious working environment conducive to productivity.
- Enhanced safety measures for passengers by conducting regular vehicle inspections and maintenance checks.
- Tracked and monitored vehicle performance and maintenance.
Education
Master of Arts - Business Management
Ali Lounici
Blida Algeria 04.2001 -
Bachelor of Arts - Managerial Economics
Ali Lounici
Blida Algeria 04.2001 -
Skills
Call Metrics
Time management abilities
Customer Data Confidentiality
Sales expertise
Building rapport
Customer satisfaction measurement
Timeline
Customer Service Representative
Go Sport
12.2022 - 02.2024
Bus Controller Supervisor
Karwa TBS
08.2022 - 12.2022
Master of Arts - Business Management
Ali Lounici
04.2001 -
Bachelor of Arts - Managerial Economics
Ali Lounici
04.2001 -