Summary
Overview
Work History
Education
Skills
Timeline
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Islam Bentaiba

Islam Bentaiba

Customer Service
Doha

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Customer Service Representative

Go Sport
12.2022 - 02.2024
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Trained staff on operating procedures and company services.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.

Bus Controller Supervisor

Karwa TBS
08.2022 - 12.2022
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Scheduled deliveries and pickups according to customer needs.
  • Resolved conflicts between employees professionally and swiftly, promoting a harmonious working environment conducive to productivity.
  • Enhanced safety measures for passengers by conducting regular vehicle inspections and maintenance checks.
  • Tracked and monitored vehicle performance and maintenance.

Education

Master of Arts - Business Management

Ali Lounici
Blida Algeria
04.2001 -

Bachelor of Arts - Managerial Economics

Ali Lounici
Blida Algeria
04.2001 -

Skills

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Timeline

Customer Service Representative

Go Sport
12.2022 - 02.2024

Bus Controller Supervisor

Karwa TBS
08.2022 - 12.2022

Master of Arts - Business Management

Ali Lounici
04.2001 -

Bachelor of Arts - Managerial Economics

Ali Lounici
04.2001 -

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Islam BentaibaCustomer Service