Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Islam Ghobryal

Washington,DC

Summary

Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

3
3
years of professional experience

Work History

Server/Food Runner/To-Go Server/Cashier

The Boiling Crab
10.2022 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Cheesecake Factory
01.2025 - 07.2025
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Server

Ocean Shack
06.2024 - 03.2025
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

High School Diploma -

Jackson Reed HS
Washington, DC
06.2023

Skills

  • Table Setting
  • Guest Engagement
  • Safe Food Handling
  • Food Delivery
  • Food Inspection
  • Order Delivery Practices
  • Food Running
  • Table Bussing
  • Supply Restocking
  • Cash Handling
  • Ordering Procedures
  • Order Accuracy
  • Menu Memorization
  • Suggestive Selling

Accomplishments

  • Have been part of a secret diner review and got a 100% meeting all requirements listed in the intensive reviewer journal.
  • have received multiple Google reviews regarding my service, across all jobs, and have always been able to have repeat guests and have strong bonds with all.
  • proud to say that I have experience across the board in all dining areas. Going from the upbeat downtown DC atmosphere to the local neighborhood dive bar, and the more upscale casual dining experience. Very grateful to have seen all aspects of all Jobs and the different clientele they all bring in, and how well I was able to adapt to each.



Timeline

Server

Cheesecake Factory
01.2025 - 07.2025

Server

Ocean Shack
06.2024 - 03.2025

Server/Food Runner/To-Go Server/Cashier

The Boiling Crab
10.2022 - Current

High School Diploma -

Jackson Reed HS

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