Islam Guellim
Brooklyn
Summary
Positive and goal-oriented individual with strong interpersonal and leadership skills. Comprehensive understanding of financial procedures and regulatory guidelines. Proficient in transaction management and customer service. Capable of enhancing team performance and ensuring efficient operations to achieve organizational objectives.
Overview
3
3
years of professional experience
Work History
Teller (supervisor Trainee)
PLS Financial Services Institute
06.2024 - Current
- - Executed customer transactions such as cashing and verifying checks, deposits, and withdrawals with precision and adherence to bank regulations
- - Opened new accounts and issued debit cards, providing personalized solutions to customer needs
- - Promoted banking products and services, consistently exceeding monthly sales targets for debit cards
- - Maintained detailed records of financial activities, ensuring accuracy and compliance with audit standards
- Counted cash drawers and made bank deposits.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Front Desk Receptionist
FYZICAL Therapy Office
01.2022 - 06.2024
- - Scheduled appointments, updated patient records, and addressed billing inquiries efficiently
- - Coordinated with healthcare professionals to ensure smooth daily operations and client satisfaction
- - Upheld a high standard of organization and professionalism, enhancing office productivity
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Bachelor of Science - Computer Science
Baruch College
New York, NY05-2026
Skills
- - Customer Service Excellence: Proven ability to establish trust and rapport with clients across diverse backgrounds
- - Multilingual Communication: Fluent in Arabic, French, and English, enabling effective interaction with a wide range of customers
- - Financial Transactions: Expertise in handling cash transactions, managing accounts, and ensuring operational accuracy
- - Sales Achievement: Demonstrated success in meeting and exceeding product promotion and sales goals
- - Technical Proficiency: Skilled in banking software systems, and adapting to new technologies
- - Organizational Strength: Adept at maintaining detailed records and managing tasks in fast-paced environments
- - Team Collaboration: Experienced in working cohesively with teams to deliver exceptional service and meet organizational goals
Languages
- Fluent in Arabic, French, and English
Timeline
Teller (supervisor Trainee)
PLS Financial Services Institute
06.2024 - Current
Front Desk Receptionist
FYZICAL Therapy Office
01.2022 - 06.2024
Bachelor of Science - Computer Science
Baruch College
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