Islam Hassan Farghaly Elsayed
Doha
Summary
Dynamic Operations Manager with a proven track record at Gulf Falcon Contracting Co., adept in construction management and civil engineering. Successfully implemented cost-reduction strategies, enhancing customer satisfaction and team performance.
Overview
21
21
years of professional experience
Work History
Operations Manager
Gulf Falcon Contracting Co.
Doha
11.2023 - Current
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Developed key performance indicators to measure effectiveness of operational processes.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Measured and reviewed performance via KPIs and metrics.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Planned delivery routing, team workflows, and promotional initiatives.
- Responded to information requests from superiors, providing specific documentation.
- Enforced federal, state, local and company rules for safety and operations.
- Managed scheduling, training and inventory control.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Tracked and replenished inventory to maintain par levels.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Built strong operational teams to meet process and production demands.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Performed cost analysis for various projects to determine budget requirements.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Monitored progress by establishing plans, budgets and measuring results.
Project Manager
RAMCO TRADING & CONTRACTING CO. W.L.L.
Doha
10.2007 - 11.2023
- Provide direction and management for every phase of a major project to assure on-schedule completion within or below budget and in accordance with contractual obligations.
- Plans and defines project goals and devises methods to accomplish them, developing in-depth knowledge of Client objectives, contract terms and corporate policies.
- Plans, directs, supervises and controls the execution of all business, technical, fiscal and administrative functions of a major project.
- Negotiates changes to the scope of work with the Client.
- Promotes technical excellence on the project, including participation in and support of the Quality Improvement Process.
- Mobilizes Company resources, through effective liaison with support departments, field offices or subsidiaries to create a project team capable of doing quality work.
- Develops budgets, schedules and plans for the various elements of the project.
- Ensure that the project meets or exceeds goals established in these plans.
- Prepares performance reviews and development plans for subordinates.
- Monitors and reports to management the progress of all project activity, including significant milestones and any conditions, which would affect project cost or schedule.
- Completes other responsibilities associated with this position as may be appropriate.
- Prepare the project quality plan (PQP).
- Prepare the monthly payments, variation orders and extension of time.
Senior Site Engineer
Alexandria Construction Company (ACC)
Alexandria
12.2004 - 10.2007
- Company Overview: Owned by Talaat Mustafa (Egypt).
- Managing parts of construction projects.
- Overseeing building work.
- Undertaking surveys.
- Setting out sites and organizing facilities.
- Checking technical designs and drawings to ensure that they are followed correctly.
- Supervising contracted staff.
- Ensuring projects meet agreed specifications, budgets, or timescales.
- Liaising with clients, subcontractors, and other professional staff, especially quantity surveyors, and the overall project manager.
- Providing technical advice and solving problems on-site.
- Preparing site reports and filling out other paperwork.
- Liaising with quantity surveyors about ordering and negotiating the price of materials.
- Ensuring that health, safety, and sustainability policies and legislation are adhered to.
- Owned by Talaat Mustafa (Egypt).
Junior Site Engineer
El Besant Contracting Co.
07.2004 - 11.2004
- Execution and Supervision of all Finishing works.
- Execute and Supervision of all Repair works.
- Prepare all inspection requests for the work being executed.
- Act as a Project coordinator for MEP works for proper execution of all related activities.
- Preparation the necessary documents of the invoice.
Education
Bachelor of Science - Civil Engineering
University of Alexandria
Alexandria, Egypt01.2004
Skills
- Project management abilities
- Supply chain management
- Operations monitoring
- Policies and procedures implementation
- Workflow planning
- Contract management
- Procurement management
- Health and safety compliance
- HR planning
- Performance reporting
- PMP exam preparation
- Microsoft Office
- Primavera
- AutoCAD
Passport Issue Date
07/29/19
Passport Place Of Issue
Egypt
Languages
- English
- Arabic
- German (Slight knowledge)
References
References are available furnished upon request.
Mobile
(+974)55865069, Doha, Qatar
Personal Information
- Passport Number: 574266
- Passport Expiry Date: 07/28/26
- Date of Birth: 05/17/82
- Nationality: Egyptian
- Marital Status: Married
- Religion: Muslim
Timeline
Operations Manager
Gulf Falcon Contracting Co.
11.2023 - Current
Project Manager
RAMCO TRADING & CONTRACTING CO. W.L.L.
10.2007 - 11.2023
Senior Site Engineer
Alexandria Construction Company (ACC)
12.2004 - 10.2007
Junior Site Engineer
El Besant Contracting Co.
07.2004 - 11.2004
Bachelor of Science - Civil Engineering
University of Alexandria
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