Sandy IBRAHIM

• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Controlled cash and credit card payment transactions at the front desk to reduce errors.
• Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
• Greeted Patients at the front desk and engaged in pleasant conversations while managing the check-in process.
• Verify insurance/lab Benefits for patients to know their Financial Responsibility.

• Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Collected and entered patient demographic into computer database to establish patient's medical record.
• Assisted patients with Financial Aid Application due to low income prior to Surgery/Procedure.
• Used Epic software for patient scheduling and registration functions to serve as initial contact point for medical visits.
• Attended weekly facility meetings to discuss Insurance authorization for upcoming Appointments and/ or Procedures with Facilities CAS Insurance verification team.
• Proficient in EPIC, PAS,Recondo, Ipas
• Trained other Facilities for Epic GO-LIVE ( new system)
• Coordinating with management in the development of Volunteer role for Facility.
• Facilitated and aided onboarding and training of new hires.
• Enhanced hospital productivity by handling high volume of callers per day.
• Completed clerical duties and tasks for clinic administration.
• Checked patient data including insurance, demographic and health history to keep information current.
• Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
• Managed multi-line phone system and pleasantly greeted patients.

● Instructed children aged 3 to 5 years old in activities designed to promote intellectual and creative growth.

• Promoted sensory development by providing access to different textures.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
• Engaged with children on individual basis to build positive relationships and promote learning.
• Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Maintained child-friendly environment with access to outdoor activities.

• Greeted customers in the restaurant or drive-thru. Took and rung up orders and handled payments. Prepared and stored food ingredients. Assembled food and beverage orders. Solved customer complaints quickly and with a smile.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.