Islam Muhammad
Oceanside,CA
Summary
When I'm working, I try to be the exact type of employee that I would want to hire if I was not only the manager-but the owner. Years of experience in dealing with various types of people in various environments has helped me see many things more clearly. The most important of which, is how to effectively work with human behavior rather than against it. I suppose that's a crucial attribute in any consumer centric business. As you may have heard many times before, how you do one thing is how you do everything. As an employee, you can always deprecate your position and give the bare minimum effort needed for a consistent paycheck. However, that attitude will always translate to most if not all other aspects in your life. And that attitude will always breed the same results of mediocrity and disappointed expectations. That's the opposite of the life I want. So whether I'm clocked in or not, I try to behave in accordance to the standards I've set for my life present and future
Overview
4
4
years of professional experience
Work History
Remote Patient Care Technician
Our Community Healthcare System
Atlanta, GA
09.2022 - 01.2024
- Mainly assisted patients with connecting to their health monitors remotely.
- Documented patient intake and dietary requirements
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Enrolled patients in our remote patient monitoring program
- Called and checked up on the health status of patients listed on my schedule
- At times I had to redirect patients to one of our many company doctors based on how they answered the questions listed for me to ask.
Sales Floor Specialist
Resort Advisory Group
Irvine, CA
04.2021 - 08.2022
- I would ask timeshare owners detailed questions about how they were mislead into purchasing their timeshares.
- After the survey, I schedule them for consultation calls from our data analysts. The likelihood of the client showing up appointment was contingent upon the relationship I built with them in our initial call
- Multitasking and organization was a crucial factor in success here
- I work two dialing systems at once—one taking inbound calls, while the other making outbound calls.
- Sorted all incoming mail to applicable departments. This was typically done in the 5 minutes before I clock in or after I clock out
- Maintained digital and physical records of files and managed timely updates in our Pipeline system throughout the day.
- Wrote error-free and professional correspondence on behalf of the company.
- I used sales tactics that I learned from FENIX and translated them into successful, more fluid conversations.
Medical Scribe
Our Community Healthcare System
Atlanta, GA
12.2020 - 04.2021
- I spoke with patients remotely and assisted them with enrolling in our Remote Patient Monitoring system. This involved gathering a lengthy list of details regarding their health conditions/habits.
- I reviewed account information to confirm that our patient and insurance information was accurate and complete.
- I filled out vaccination cards for patients as they received their first COVID-19 vaccines as well as their boosters. Success wasn’t only dependent upon how accurately I transcribed the patient information. Speed was just as crucial here with the high volume of people we had to see each day.
- Set up testing stations and helped administer both PCR and Antigen tests to police officers, firefighters, bus drivers, and homeless shelters
Junior Account Manager
Fenix Consulting Group
Orange , CA
10.2020 - 12.2020
- Traveled throughout Los Angeles and Orange County qualifying and signing up clients with Spectrum cable and internet
- Built cooperative and positive relationships with clients typically within a 15-30 minute timeframe, which fostered and led to many successful sales
- Interacted with over 150 people per day in person, handling various types of attitudes
- Maintained strong understanding of competitors offerings and presence in assigned territory. This was crucial as we would often times operate in the same locations as our competitors.
Team Member
Chick-fil-A
Irvine, CA
10.2019 - 03.2020
- Worked hard to learn all required tasks quickly and maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Assisted newly hired team members by explaining company procedures and safety requirements
- Trained new employees on handling customer transactions and expediting to support team efficiency.
- Worked the order assembly line diligently and effectively
- Ended up leaving the job March 13, 2020 to move back east for quarantine.
Education
High School Diploma -
University High School
Irvine, CA06.2020
Skills
- Fast Learning
- Proficient in Microsoft Excell/Word
- Proficiency with both Tebra(formerly Kareo) and eClinical Works EHR Systems
- Able to type 45-50 WPM
- Problem Solving
- Training/teaching new people
- Working with different personalities
- Sales Techniques
- Cold Calling
- Excellent communication skills
- Customer relationships
- Adept computer skills
Timeline
Remote Patient Care Technician
Our Community Healthcare System
09.2022 - 01.2024
Sales Floor Specialist
Resort Advisory Group
04.2021 - 08.2022
Medical Scribe
Our Community Healthcare System
12.2020 - 04.2021
Junior Account Manager
Fenix Consulting Group
10.2020 - 12.2020
Team Member
Chick-fil-A
10.2019 - 03.2020
High School Diploma -
University High School
Similar Profiles
Taira WillistonTaira Williston
Executive Assistant/Development Coordinator at Our Community Healthcare SystemExecutive Assistant/Development Coordinator at Our Community Healthcare System
SHELBI LOMAXSHELBI LOMAX
Registered Nurse at Wyoming County Community Healthcare SystemRegistered Nurse at Wyoming County Community Healthcare System
Tina PassettTina Passett
Clinical Nurse at Community Healthcare SystemClinical Nurse at Community Healthcare System
Tessa NouchiTessa Nouchi
Part Time Customer Service Associate at Lowe’sPart Time Customer Service Associate at Lowe’s
Juan GarciaJuan Garcia
Aviation Mechanic at USMCAviation Mechanic at USMC