Summary
Overview
Work History
Education
Skills
Timeline
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Island Carson

Grand Prairie,TX

Summary

Goal-oriented administrative and customer service professional experienced in office management, financial administration and tenant relations. Knowledgeable about collection procedures, violations and eviction orders. Advanced skills in Entrata, OneSite and Yardi.

Overview

5
5
years of professional experience

Work History

Assistant Community Director

RangeWater Real Estate
05.2023 - 02.2024
  • Managed leasing processes, including application approval, lease signings, move-in coordination, and security deposit refunds for seamless tenant transitions.
  • Increased resident satisfaction by addressing and resolving concerns promptly and professionally.
  • Helped to establish community norms and ground rules for open communication and responsible conduct.
  • Established partnerships with local businesses to create exclusive discounts for residents, enriching the overall living experience at the community.
  • Collected rent and utilities for and maintained delinquency rate.
  • Trained new team members on company policies and procedures, contributing to efficient operations and consistent customer service experiences.

Customer Success Representative

Wells Fargo
12.2021 - 05.2023
  • Implemented and developed customer service training processes.
  • Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Answered constant flow of customer calls with minimal wait times.

Leasing Consultant

BG Multifamily
07.2021 - 12.2021
  • Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
  • Collected and maintained careful records of rental payments and payment dates.
  • Verified tenant incomes and other information before accepting lease applications.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.

Leasing Consultant

Greystar Property Management
01.2019 - 07.2021
  • Collected and maintained careful records of rental payments and payment dates.
  • Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
  • Verified tenant incomes and other information before accepting lease applications.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Responded to requests and scheduled appointments for property showings.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
  • Enhanced community atmosphere by planning and executing engaging resident events.
  • Greeted clients, showed apartments, and prepared leases.
  • Worked well in a team setting, providing support and guidance.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

High School Diploma -

Miles College
Fairfield, AL
05.2020

High School Diploma -

James Madison High School
Norcross, GA
05.2017

Skills

  • Rent collection
  • Written and verbal communication
  • Lease documents
  • Community Outreach
  • Resident relations
  • Flexible and Adaptable
  • Friendly, Positive Attitude
  • Customer Service
  • Good Telephone Etiquette

Timeline

Assistant Community Director

RangeWater Real Estate
05.2023 - 02.2024

Customer Success Representative

Wells Fargo
12.2021 - 05.2023

Leasing Consultant

BG Multifamily
07.2021 - 12.2021

Leasing Consultant

Greystar Property Management
01.2019 - 07.2021

High School Diploma -

Miles College

High School Diploma -

James Madison High School

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Island Carson