Summary
Overview
Work History
Education
Skills
Timeline
Generic

Island Carson

Birmingham

Summary

Goal-oriented administrative and customer service professional experienced in office management, financial administration and tenant relations. Knowledgeable about collection procedures, violations and eviction orders. Advanced skills in Entrata, OneSite and Yardi.

Overview

7
7
years of professional experience

Work History

Property Manager

Morrow Realty Co. Inc.
11.2024 - Current
  • Coordinated property marketing strategies, increasing occupancy rates through targeted campaigns.
  • Oversaw budget preparation and financial reporting, optimizing resource allocation for property expenses.
  • Streamlined operational processes using property management software, improving workflow efficiency.
  • Conducted regular property inspections to ensure compliance with safety regulations and standards.
  • Trained and mentored junior staff on best practices in property management and customer service skills.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Developed and implemented comprehensive property maintenance plan, leading to increase in property values.

Assistant Community Manager

Asset Living
11.2024 - Current
  • Managed leasing processes, including application approval, lease signings, move-in coordination, and security deposit refunds for seamless tenant transitions.
  • Increased resident satisfaction by addressing and resolving concerns promptly and professionally.
  • Helped to establish community norms and ground rules for open communication and responsible conduct.
  • Established partnerships with local businesses to create exclusive discounts for residents, enriching the overall living experience at the community.
  • Collected rent and utilities for and maintained delinquency rate.
  • Trained new team members on company policies and procedures, contributing to efficient operations and consistent customer service experiences.

Traveling Leasing Consultant/ Assistant Manager

BG Multifamily
02.2024 - 11.2024
  • Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
  • Collected and maintained careful records of rental payments and payment dates.
  • Verified tenant incomes and other information before accepting lease applications.

Assistant Community Manager

RangeWater Real Estate
05.2023 - 02.2024
  • Managed leasing processes, including application approval, lease signings, move-in coordination, and security deposit refunds for seamless tenant transitions.
  • Increased resident satisfaction by addressing and resolving concerns promptly and professionally.
  • Helped to establish community norms and ground rules for open communication and responsible conduct.
  • Established partnerships with local businesses to create exclusive discounts for residents, enriching the overall living experience at the community.
  • Collected rent and utilities for and maintained delinquency rate.
  • Trained new team members on company policies and procedures, contributing to efficient operations and consistent customer service experiences.

Customer Service Representative

Wells Fargo
12.2021 - 05.2023
  • Implemented and developed customer service training processes.
  • Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Answered constant flow of customer calls with minimal wait times.

Leasing Consultant

BG Multifamily
07.2021 - 12.2021
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.

Leasing Consultant

Broad Management Company
08.2019 - 07.2021
  • Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
  • Collected and maintained careful records of rental payments and payment dates.
  • Verified tenant incomes and other information before accepting lease applications.

Leasing Consultant

GreyStar Property Management
01.2019 - 07.2021
  • Collected and maintained careful records of rental payments and payment dates.
  • Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
  • Verified tenant incomes and other information before accepting lease applications.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Responded to requests and scheduled appointments for property showings.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
  • Enhanced community atmosphere by planning and executing engaging resident events.
  • Greeted clients, showed apartments, and prepared leases.
  • Worked well in a team setting, providing support and guidance.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

High School Diploma - Volleyball, Cheerleader

James Madison High School
Norcross, GA
05.2017

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Miles College
Fairfield, AL
05.2020

Skills

  • Rent collection
  • Written and verbal
  • Communication
  • Lease documents
  • Community Outreach
  • Resident relations
  • Flexible and Adaptable
  • Friendly, Positive Attitude
  • Customer Service
  • Good Telephone Etiquette
  • Exceptional oral and written communication skills
  • Leasing and sales
  • Staff management
  • Tenant relations
  • Occupancy management
  • Maintenance scheduling
  • Software utilization
  • Database management
  • Compliance monitoring
  • Contract negotiation
  • Vendor management

Timeline

Property Manager

Morrow Realty Co. Inc.
11.2024 - Current

Assistant Community Manager

Asset Living
11.2024 - Current

Traveling Leasing Consultant/ Assistant Manager

BG Multifamily
02.2024 - 11.2024

Assistant Community Manager

RangeWater Real Estate
05.2023 - 02.2024

Customer Service Representative

Wells Fargo
12.2021 - 05.2023

Leasing Consultant

BG Multifamily
07.2021 - 12.2021

Leasing Consultant

Broad Management Company
08.2019 - 07.2021

Leasing Consultant

GreyStar Property Management
01.2019 - 07.2021

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Miles College

High School Diploma - Volleyball, Cheerleader

James Madison High School

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