Islande Charles
Summary
Proven ability to enhance order accuracy and customer satisfaction, demonstrated during roles at Amazon and Walmart. Skilled in product packaging and adept at resolving customer complaints with empathy, achieving increased loyalty. Excelled in maintaining warehouse safety and packing accuracy, consistently meeting demanding productivity goals.
Overview
104
104
years of professional experience
Work History
Home Health Aide
Spectrum Life Services Inc
Cooper City, FL
2014.03 - 2117.12
- Enhanced patient comfort with gentle grooming, bathing, and dressing routines.
- Maintained detailed patient records to ensure accurate documentation of care provided and progress made.
- Assisted patients in maintaining mobility by supporting them during ambulation and transfers.
- Promoted a positive atmosphere within the nursing home setting by engaging residents in meaningful social interactions and recreational activities tailored to their interests and abilities.
Nursing Home Health Aide
Lindsay Benjamin
Fort Lauderdale, FL
06.2022 - 09.2024
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Picker Packer
Amazon
700 Banyan Trail
03.2023 - 11.2023
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
Customer Service Cashier
Walmart
7900 W McNab Rd, North Lauderdale
11.2015 - 03.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Associate of Arts -
Broward College
Fort Lauderdale, FLSkills
- Product Packaging
- Order Picking
- Warehouse Safety
- Packing Accuracy
Timeline
Picker Packer
Amazon
03.2023 - 11.2023
Nursing Home Health Aide
Lindsay Benjamin
06.2022 - 09.2024
Customer Service Cashier
Walmart
11.2015 - 03.2021
Home Health Aide
Spectrum Life Services Inc
2014.03 - 2117.12
Associate of Arts -
Broward College