Islande Smith Theoc
Miami
Summary
Resourceful and dedicated customer service representative with over 10 years of experience in providing exceptional service in fast-paced environments. Applied strategies for guest requests, coordinating with vendors, and executing marketing programs to ensure successful events. Known for excellent communication skills, problem-solving abilities, and collaborative teamwork and sales goals. Committed to achieving high standards of customer satisfaction and operational efficiency. Available to work immediately.
Professional with experience in managing events, prepared for this role. Skilled in event planning, vendor coordination, and budget management. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable and resourceful, bringing creativity and organization to every project.
Overview
18
18
years of professional experience
Work History
Event Manager
Islande Decor
05.2016 - Current
- Develop and execute marketing strategies to attract and engage target audiences
- Create and distribute communications with clients, vendors, and attendees, ensuring all parties are informed about event details
- Set and manage deadlines, conduct team meetings, and oversee all event operations
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
Customer Service Representative
Marriott International, Inc.
11.2006 - 05.2016
- Managed guest reservations, including room selection, special requests, and loyalty program details
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Miami Edison Senior High School
03.2006
Associate of Science - Business Management
Brown Mackie College
03.2010
Skills
- Guest relations
- Team leadership and supervision
- On-site execution
- Schedule management
- Client meetings
- Deadline management
Timeline
Event Manager
Islande Decor
05.2016 - Current
Customer Service Representative
Marriott International, Inc.
11.2006 - 05.2016
High School Diploma -
Miami Edison Senior High School
Associate of Science - Business Management
Brown Mackie College
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