Islelly Thomas

Winter Garden,Fl

Languages

English

Native or Bilingual

Spanish

Native or Bilingual

Summary

Hardworking and passionate service professional with a strong work ethic. Highly effective at anticipating and accommodating guest needs. Successful at working in high volume environments. Always looking to for the opportunity to grow and to go above and beyond with a positive outgoing personality.

Committed and ready to help achieve company goals.

Skills

Passion for helping people
Positive personality
Team player /Teamwork-oriented
Wine knowledge

High-volume dining
Training Coordinator
Forbes Training

Work History

Server

Ritz-Carlton Grande Lakes Highball And Harvest

04.2021 - Current

Greeted guests warmly to foster welcoming environment.
Delivered exceptional guest experiences through attentive service and quick response to issues
Stayed current on industry trends through ongoing education in fine dining etiquette, gourmet cuisine innovations, and regional wine characteristics.
Played an integral role in maintaining the restaurant''s reputation for exceptional customer service and fine dining experiences.
Elevated fine dining experience with refined menu offerings and exceptional presentation techniques.
Handled food and beverage orders for over 50 covers a night delivering prompt and friendly service.

Server/Banquet Server

Siro Italian Restaurant /World Center Marriott

06.2017 - 03.2020

Professionally and efficiently resolved challenges and enhanced customer satisfaction ratings.
Served needs of more than 600 customers in busy convention environment
Provided friendly, courteous service to create memorable moments for guests.
Coordinated events throughout banquet spaces, including weddings, reunions and corporate meetings.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged linens and table settings according to seating plan and event theme.

Sever

High Velocity-Falls Pool Bar Word Center Marriott

06.2017 - 01.2019

Arranged tables for over 100 guest, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collaborated with managers and kitchen staff to provide outstanding, well informed customer service.

Server/Trainer/

Universal Orlando

06.2007 - 05.2017

Processed guest payments for room charges, food, beverage, and phone charges.
Trained over 60 employees on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Certification

TIPS
Food Safety

Overview

years of professional experience

Certificate