Ismaeel Al-Shabazz

• Increased customer satisfaction by resolving complaints promptly and professionally.
• Expedited resolution of customer inquiries and concerns regarding delivery status and scheduling adjustments.
• Developed strong relationships with clients through exceptional service standards, leading to increased repeat business opportunities.
• Direct (and at times assist) the transport team in navigating patients
• Direct (and at times assist)equipment, and

lab specimens throughout the hospital

• Attained Basic Life Support (BLS) Certification
• Provide efficient and timely coordination of transport services within the assigned facility.
• Coordinate and prioritize all service requests
• Provide quality customer service to ensure requests are processed in a timely and efficient manner.
• Receives and prioritizes a high volume of requests
• Dispatch staff in an efficient and timely manner as needed based on departmental guidelines and procedures.
• Utilize problem solving skills and shows initiative to ensure that service goals are met.
• Provide general direction to the department staff.
• Assist in the orientation and training of new staff.
• Assist with the work flow of the department and ensure adequate staffing levels are available.
• Act as the “Command Center” for facility-wide support service dispatching.
• Utilize information received from healthcare staff and other departments to balance needs with available resources.
• Log and track requests in software systems to assure they are assigned and covered.
• Perform quality assurance inspections for review and assists with the correction of deficiencies.
• Evaluate quality and timeliness of work performed by staff.
• Coordinate the maintenance of wireless communication devices, which may include, but is not limited to, pagers and two-way radios.
• Responsible for providing efficient and accurate dispatch services. i.e; All levels of staff, physicians, patients, family members, visitors, vendors and regulatory agencies.
• Ability to interpret verbal and written information/instructions and effectively communicate and provide direction to others.
• Proficiency with medical terminology and knowledge of patient transport services.
• Demonstrate comprehensive knowledge of computer skills, organizational skills, problem solving skills, and ability to reassess tasks in a fast paced environment.
• 5 Years of Patient Transport experience

• Greet patients and visitors and make each feel welcome.
• Assist in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
• Transport patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
• Maintain cleanliness of transport equipment to minimize infection risk for patients and staff.
• Play a very important role in the care and safety of our patients by assisting nurses with moving/transporting patients and medical equipment throughout the facility, including wheelchairs, stretchers, blood products, and lab specimens.
• Alert to the condition of the patient being transported, while recognizing changes in condition, and prepared to act quickly and communicate any changes to nursing staff.
• Conditioned, and prepared to act quickly and communicate any changes to nursing staff.
• Transporters are constantly on the move in this fast-paced environment, walking the equivalent of 10-15 miles per day.
• BUMC-Phoenix is a Level 1 Trauma Center, perform chest compressions when required.
• Massive Blood Transfusions (MTP).
• Basic Life Support (BLS) Certification
• Transport patients and distributes requested items as needed throughout the facility in accordance with department/facility policies, procedures and protocols.
• Transport patients safely and efficiently between various departments following appropriate transfer techniques and proper isolation/infection control procedures.
• Validate patients’ identity based on established department protocol. Remains alert to patient condition and promptly communicates changes to clinical staff.
• Assist with patient handling and lifting using appropriate patient safety equipment and appropriate safety procedures.
• Provide distribution services of requested items between various departments as needed in accordance with established procedures that may include medication.
• Respond to all job calls in a timely manner. May utilize computer system to track and update requests. Communicates status updates and location information as required in accordance with department protocols to help facilitate work flow.
• Collect, clean and disinfect patient care equipment and all other reusable items.
• Supply restocking or assume clerical duties of assigned area as necessary.
• Transport deceased persons to the facility.
• Responsible for the timely delivery of services with a strong focus on customer service. i.e.; Customers are staff, physicians, patients, family members and visitors.
• Interpersonal skills to operate in a direct patient contact environment.
• Ability to interpret verbal and written information/instructions and effectively communicate with others.
• Demonstrate basic knowledge of computer skills, organizational skills, problem solving skills, and ability to function with minimal direction in a fast paced environment.

• Developed strong relationships with clients through excellent customer service and regular followups.
• Assisted call-in customers with questions and orders.
• Explained features and advantages of Home Security products or services to promote sales.
• Expanded client base by diligently prospecting new leads and effectively presenting product offerings.