Ismael Alvarez
Fort Wayne,Indiana
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Personable Sales Associate dedicated to customer satisfaction and increasing sales. Positive and respectful contributor, talented in customer connection, and product demonstration. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
19
19
years of professional experience
Work History
Design Consultant
Renewal By Anderson
South Bend, IN
04.2023 - Current
- Collaborated with clients to identify design needs and develop creative solutions.
- Conducted user testing sessions to measure customer satisfaction with products.
- Produced detailed mock-ups of proposed designs for client approval.
- Provided feedback on the functionality, usability, and aesthetics of existing products.
- Provided accurate information about products, prices and services.
- Developed relationships with customers by providing excellent customer service.
- Created presentations and proposals for prospective clients.
- Attended meetings with current and prospective customers to discuss their business needs.
- Negotiated contracts with customers to secure sales deals.
- Maintained accurate records of all sales activities in the company's CRM system.
- Resolved customer complaints promptly and effectively.
- Provided product demonstrations to potential buyers both in person or via video conferencing tools.
- Reported directly to regional Sales Manager regarding progress towards goals.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Evaluated competitor offerings regularly to stay ahead of the competition.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
Sales Associate
Ashley Furniture
Fort Wayne, Indiana
05.2022 - 04.2023
- Worked with fellow sales team members to achieve group targets.
- Adhered to company initiatives and achieved established goals.
- Developed trusting relationships with customers by making personal connections.
- Received and displayed product shipments on store retail shelves upon delivery.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Increased purchase amounts by cross-selling with similar products.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Assessed customer needs to provide assistance and information on product features.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collaborated with clients to identify design needs and develop creative solutions.
Excutive Director, Discipleship Pastor
Fellowship Missionary Church
Fort Wayne, IN
07.2018 - 05.2022
- Shared mission of organization with staff and congregation through successful community outreach and leadership development.
- Planned and implemented strategies to increase community through various approaches.
- Orchestrated successful team and member events to drive engagement, discipleship and loyalty.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our ministries and events.
- Prioritized and organized tasks to efficiently accomplish missional goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Worked with church leaders, staff and ministry teams to achieve growth of church and to foster positive community impact.
- Conducted special services like baptisms, weddings and funerals.
- Carried out church mission by planning and leading services, writing sermons and working with church leaders.
- Developed and managed a comprehensive diversity and inclusion training curriculum for all staff members.
- Created and implemented strategies to ensure effective delivery of the diversity and inclusion program.
- Provided guidance on best practices for creating an inclusive work environment.
- Organized workshops, seminars, and webinars to educate staff about diversity and inclusion topics.
- Conducted regular assessments of existing programs to identify areas for improvement.
- Collaborated with other departments on initiatives related to diversity and inclusion.
- Coordinated efforts between team members to ensure successful completion of projects in a timely manner.
- Advised senior leadership on ways to improve organizational policies relating to workplace equity.
Associate Youth Director
Fellowship Missionary Church
Fort Wayne, IN
06.2012 - 07.2018
- Instructed and mentored youth between grades 8 and 12.
- Directed weekly youth meetings, special group events and overnight excursions.
- Worked with church leadership, parents and volunteers to establish clear goals and guidelines for church youth.
- Managed ministry budget and documented all purchases.
- Led outreach initiatives to reach out to unchurched, inactive or new residents in community.
- Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs.
- Worked with senior pastors to lead Sunday morning and mid-week worship services.
- Recruited, trained and oversaw lay teachers and volunteers to support program operations.
- Established and updated schedule of classes and activities for program year.
- Selected, adapted and wrote curricula and lesson plans to meet youth needs.
- Created congregational awareness of youth and their importance in the congregation.
- Encouraged participants to develop leadership and self-esteem skills through group discussions.
- Visited, counseled and prayed with church members to provide pastoral care.
Building Manager
Fellowship Missionary Church
Fort Wayne, IN
02.2005 - 06.2012
- Monitored facilities and identified maintenance and repair needs.
- Coordinated building operations, maintenance, and improvements.
- Scheduled and supervised custodians to perform building maintenance and building improvements.
- Performed facility inspections on consistent basis and inputted all important data into thorough reports.
- Mentored custodial staff personnel, which boosted team dynamics and maintained pleasant workplace for all.
- Successfully oversaw team of 6 custodians for Church facility consisting of 50 rooms and offices.
- Assigned specific tasks to individual team members and evaluated performance.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
- Managed team of employees, daily progress reports and overall project planning.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Trained staff to follow team standards and use efficient techniques.
Education
Some College (No Degree) - Theology
Elim Bible Institue
Lima, NYSome College (No Degree) - Business Management
Ivy Tech Community College of Indiana
Fort Wayne, INSome College (No Degree) - Pastoral Studies
Pastoral Leadership Institute
OnlineSkills
- Dispute mediation
- Relationship selling
- Cash handling accuracy
- Merchandising knowledge
- Energetic self-starter
- Sales development
- Excellent communication skills
- Reliable and punctual
- Listening skills
- Superb time management
- POS system operation
- Team player mentality
- Written and oral communication skills
- Team leadership, training and development
- Communications strategy
- Program management
- Coaching and counseling
- Public speaking
- Discipleship
- Mission-oriented
- Preparing weekly sermons & preaching
- Inspirational leadership
- Vision Casting
- Strategic planning
- Leadership development
- Working collaboratively
- Multitasking
- Equipping Leaders
- Diversity Training
- Cultural Competency
- Curriculum Design
- Corrective Action Planning
- Staff Management
- Employee Handbook Development
- Employee Development
- Coaching and Mentoring
Timeline
Design Consultant
Renewal By Anderson
04.2023 - Current
Sales Associate
Ashley Furniture
05.2022 - 04.2023
Excutive Director, Discipleship Pastor
Fellowship Missionary Church
07.2018 - 05.2022
Associate Youth Director
Fellowship Missionary Church
06.2012 - 07.2018
Building Manager
Fellowship Missionary Church
02.2005 - 06.2012
Some College (No Degree) - Theology
Elim Bible Institue
Some College (No Degree) - Business Management
Ivy Tech Community College of Indiana
Some College (No Degree) - Pastoral Studies
Pastoral Leadership Institute
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