Ismael Alvarez
Dallas
Summary
Diligent Operations Officer enthusiastically pursuing an opportunity to utilize 8 years of success in process optimization. Highly skilled in applying budget and resource management expertise to increase annual revenue and bring value to the U.S Army team.
Experienced with public safety and law enforcement procedures, focusing on maintaining order and protecting citizens. Utilizes strategic problem-solving and effective communication to handle diverse situations. Track record of building strong community relationships and ensuring compliance with legal standards.
Overview
8
8
years of professional experience
Work History
Operations Officer
U.S Army
11.2024 - Current
- Updated and published standard operating procedures (SOPs) using army doctrine, leadership and junior leadership input and feedback resulting in clearer and more useful instruction for soldiers.
- Implemented processes that simplified procedures and reduced average processing time.
- Assessed risks associated with various projects, implementing mitigation strategies to protect company interests.
- Coordinated and led meetings to inform management and unit leaders of operational challenges and suggested improvements.
Police Officer
City of Dallas
07.2021 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
Platoon Leader
U.S. Army Reserve
12.2019 - 11.2024
- Advised commander on tactical and special operations planning for maintenance unit
- Supported tactical operations with well-organized supply procurement, storage, and distribution solutions
- Analyzed threats based on current information, historical data and battle projections
- Advised commander on tactical and special operations planning for maintenance unit
Juvenile Supervision Officer II
Dallas County Juvenile Department
08.2020 - 05.2021
- Assisted offenders with analyzing drug issues, alcohol abuse, and anger management factors contributing to criminal behavior
- Kept offenders on track with regular interviews and routine progress monitoring
- Monitored individual compliance with substance abuse treatment programs based on randomly administered tests
- Managed noncompliance using remedial actions such as counseling, as well as documenting recommended court actions
Sales Representative/Store Manager
Cricket Wireless
10.2017 - 12.2019
- Improved profitability of existing accounts by continuously reviewing opportunities, identifying key personnel, and building strong connections
- Supported sales management plans by building strategies, proposals, and forecasts
- Capitalized on market opportunities consistently by monitoring competitor actions to understand trends
- Enhanced customer retention and sought out new business with skilled use of successful territory management plan
- Maximized customer satisfaction by quickly responding to any concern or request
- Boosted sales of cellular products by staying on top of offerings, market trends, and competitor activities
Residential Advisor
Sam Houston State University
07.2017 - 10.2017
- Checked residential areas to verify housekeeping and address sanitation concerns
- Protected residents and advisors by securing entrances and exits from unauthorized entry
- Eliminated unsafe, illegal, and non-compliant behaviors in students with targeted disciplinary or corrective actions
- Kept senior university staff informed about student activities through continuously updated logs and regular reports
- Engaged residents and improved community relations with special events, trips and social functions
Education
Master of Science - Criminal Justice Leadership & Management
Sam Houston State University
Huntsville, TX05-2024
Skills
- Written communication
- CPR
- Time management
- First Aid
- Microsoft Word
- Safety And Security
- Resource management
- Operations management
LANGUAGES
Fluent in Spanish (Read/Writing)
Accomplishments
- CPR certified Strong verbal communication Valid Texas driver's license Accomplishments -Dean's List for Fall2015/Spring2016/Fall2017/Fall2018 Semester (Sam Houston State University) -Volunteered for League of Latin-American Citizens Summit; assisted in hosting Texas capital caucus over civil policies, and minority statistics (Annual volunteer from2015-2019) -Volunteered an estimated500+ hours of community service from organizations not limited to, but those within: Grand Prairie Police Explorers, Next Level Youth Ministry, Project Sunshine, Sam Houston E.L.I.T.E Scholars, LULAC, Lambda Alpha Epsilon, Sigma Lambda Beta, Multicultural Greek Council, SHSU ROTC Alumni Program, The ROCKS, and Kappa Lambda Chi Military Fraternity Inc.
- Promoted to1Lt.
Timeline
Operations Officer
U.S Army
11.2024 - Current
Police Officer
City of Dallas
07.2021 - Current
Juvenile Supervision Officer II
Dallas County Juvenile Department
08.2020 - 05.2021
Platoon Leader
U.S. Army Reserve
12.2019 - 11.2024
Sales Representative/Store Manager
Cricket Wireless
10.2017 - 12.2019
Residential Advisor
Sam Houston State University
07.2017 - 10.2017
Master of Science - Criminal Justice Leadership & Management
Sam Houston State University
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