ISMAEL A PEREZ
North Olmsted,OH
Summary
As a sales development representative, my objective is to utilize my skills in lead generation, relationship building, and sales techniques to identify and qualify potential customers, cultivate relationships with them, and ultimately drive revenue growth for the company. I aim to exceed sales targets and consistently provide exceptional customer service while contributing to a positive and collaborative team environment.
Overview
2025
2025
years of professional experience
Work History
Sales Coordinator/ Project Manager
Millenium
06.2023 - Current
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed accounts to retain existing relationships and grow share of business.
Technical Support & Sales Representative
Asurion
- Troubleshoot technical issues for customer's personal devices; evaluate concerns and issues, identify and deploy solutions, and train customers on solutioning steps, if applicable
- Learn details of Smart Home Support and other product offerings to confidently and accurately upsell to customers
- Meet key performance indicator metrics for call performance measurements and sales goals; receive feedback/coaching from the management team including Trainers, Quality Analysts
- Utilize call CMR(Twilio,Salesforce) to input, track, and report customer issues
- Navigate company software programs, use web-based search engines and troubleshoot customer issues
- Understand the latest bugs and solutions in newly released hardware and/or operating systems to provide exceptional, knowledgeable service
Sales Account Representative
Pepsi Co
- The primary store-level salesperson and key point of contact to small format accounts like convenience and gas stores, small grocery stores, drug stores, restaurants, etc
- Generate sales by identifying opportunities, conducting business reviews, communicating with customers, and providing exceptional customer service
- Prioritize and execute daily tasks while servicing up to 100 accounts throughout the week
- Get regular feedback for improvement via key metrics
- Collaborate with cross-functional Pepsi partners to meet customer needs
- Learn new technologies, products, and selling skills to grow the accounts and create efficiencies
Sales Specialist
HMI
- Responsible for making outbound calls to customers actively, understand customer needs, and articulate the benefits of a product or service in a clear and concise manner
- Persuade customers to buy the company's products and service
- While having the ability to present information in a compelling way, handle objections, and close sales
- Manage their time effectively, prioritizing tasks and making the most of each call
- Building and maintaining positive relationships with customers is essential for long-term sales success
- Ability to adapt to changing circumstances, customer needs, and new products for success in outbound call sales
Online Content Marketing
Self Employed Web
- Handled merchandise returns, assisted manager with ordering new merchandise, and scheduled store associates to accept deliveries and transfer to stockroom and sales floor
- Attended job training events, including courses, symposiums, and workshops that improved job performance by 17%
- Performed rigorous A/B testing, which improved the conversion rate of marketing landing pages across company by 250%
- Led customer segmentation efforts to trigger automated tagging and sending of emails based on user interactions with customer platforms
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
HS Diploma - HS Curriculum
Lake Erie HS
Cleveland, OhioNaval Academy NROTC BU2 -
Naval Education Training
Gulfport, MississippiTechnical Support - Fundamentals, IT Support
Coursera
Ads 360 Certification - Google
Google Ads
North Olmsted, OHSales Development Representative Certification - Software Sales
Spring Board
Skills
- Negotiation/Persuasion
- CRM Twilio
- CRM Clarifi
- Lead Generation
- Communication
- Relationship building
- Time management
- Goal-oriented
- Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Sales Coordinator/ Project Manager
Millenium
06.2023 - Current
Technical Support - Fundamentals, IT Support
Coursera
Sales Development Representative Certification - Software Sales
Spring Board
Technical Support & Sales Representative
Asurion
Sales Account Representative
Pepsi Co
Sales Specialist
HMI
Online Content Marketing
Self Employed Web
HS Diploma - HS Curriculum
Lake Erie HS
Naval Academy NROTC BU2 -
Naval Education Training
Ads 360 Certification - Google
Google Ads
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