Ismael Barrientos

• Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
• Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
• Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
• Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
• Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
• Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
• Boosted sales performance to plus 65% over budget by identifying growth opportunities and implementing targeted marketing strategies. (Irvine Location)
• was given the opportunity to open a new store in Moreno Ca on August 2024, and is currently over 35% of projected sales. Very successful NRO.
• Collaborated with cross-functional teams to drive continuous improvement initiatives throughout all locations.
• Established team priorities, maintained schedules and monitored performance.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Drove revenue growth through implementation of creative promotional tactics that attracted new customers and encouraged repeat business.
• Developed a high-performing team culture through ongoing coaching, mentoring, and recognition of top performers within the organization.

• Reduced workflow inconsistencies by recruiting and hiring capable staff members.
• Purchased adequate quantities of food, beverages, equipment and supplies.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Communicated best practices among on-site and external personnel to align efforts and goals.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
• Supervised staff of 90 personnel by implementing company policies, protocols, work rules and disciplinary action.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
• Correctly calculated inventory and ordered appropriate supplies.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
• Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
• Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
• Created a culture of accountability across all units by setting clear expectations for team members at every level within the organization.
• Led multi-unit teams through periods of change while maintaining high levels of productivity and morale.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Took over a restaurant that was underperforming in terms of sales, cleanliness and with low morale of staff that was improperly trained .

• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Led and directed team members on effective methods, operations and procedures.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
• Organized special events in restaurant, including receptions, promotions and corporate luncheons.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Prepared for and executed new menu implementations.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
• Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
• Carefully interviewed, selected, trained and supervised staff.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Promoted cashiers/ cooks to supervisors
• Maintain high level of integrity among team members
• Followed all company policies and procedures
• Sales bloom to plus 35% by:
• Promoting positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Initially hired to improve operations and drive cost of sales down with great guest satisfaction that ultimately lead to increasing profits.

• Maintained project quality with hands-on management style.
• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
• Enhanced training development process as well as implemented and trained more than 15 employees.
• Developed effective business plans to align strategic decisions with long-term objectives.
• Managed 17 team members across stations departments, resulting in approximate $1,000 more in weekly sales.
• Coordinated meetings to educate team members on best practices to optimize productivity.
• Maintain accurate level of inventory to reduce waste and product shortages.
• Maintain proper staffing levels to meet our monthly labor target of 19%.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Hired and managed all kitchen staff.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Initial work duties were to established a well trained staff in the Pasadena location that eventually was going to open up one new location in Anaheim CA.

• Monitored and evaluated teams, identifying and targeting opportunities for improvement.
• Drove organizational goals by effectively and efficiently identifying and solving complex strategy problems.
• Worked with support teams to resolve issues with product and service training.
• Set project timelines and kept teams on task to complete milestones according to schedule.
• Trained, coached and mentored staff to ensure smooth adoption of training materials.
• Successfully opened new store with well trained team members that resulted in positive sales target of 3%.
• Evaluated suppliers to maintain cost controls and improve operations
• Assessed reports to evaluate performance, develop targeted improvements and implement changes

I was originally hired to take phone orders from clients. Trouble shoot the machine they bought by going over parts with them while on the phone. I was added two more responsibilities after three months of employment. I work the Accounts Receivable department and Manage inventory of product.

• Reconciled all types of bank accounts with updated information.
• Performed wide range of data entry, including expenses and sales.
• Monitored status of accounts receivable and payable to facilitate efficient processing.
• Updated general ledger with latest transaction details.
• Reviewed GL entries and assessed accuracy.
• Communicated with suppliers to reconcile invoice payments.
• Reconciled all company accounts, including credit cards, employee expenses and commissions on peach tree.
• Contacted customers about up coming payments or credits issue.
• Deploy inventory inventory as ships to customers.
• Completed biweekly payroll for company personnel
• Reconciled company accounts for credit cards, employee expenses and commissions
• Input high volume of monthly invoices with consistent accuracy
• Managed accounts payable and receivables and payroll
• Investigated daily variances and corrected errors to resolve discrepancies
• Analyzed and verified employee expense reports for accuracy