Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ismael Besu

Service Advisor
Homestead,FL

Summary

Motivated and detail-oriented recent graduate with an Associate's Degree in Arts, currently pursuing a Nursing degree. Seeking a dynamic position to apply my problem-solving skills, strong interpersonal abilities, and passion for helping others. With a solid background in customer service, I am committed to delivering compassionate care, collaborating effectively with multidisciplinary teams, and continually advancing my knowledge. Eager to contribute to an environment that values customer service, professional growth, and mutual respect.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Advisor & Sales Associate

2M Mower Tool
Miami, FL
01.2024 - Current
  • Provide expert advice on lawn mowing equipment, including maintenance, repairs, and product recommendations
  • Assist customers in diagnosing equipment issues and offer tailored solutions for optimal performance
  • Manage online sales: handle product listings, order processing, and ensure timely, accurate shipping
  • Oversee parts inventory, manage shipping/receiving operations, and maintain stock levels to meet demand
  • Utilize social media to engage customers, promote products, and enhance brand visibility
  • Deliver exceptional customer service by addressing inquiries, resolving issues, and offering personalized solutions

Lawn Mowing Equipment Mechanic

All Dade Lawnmowers
Doral, FL
01.2022 - Current
  • Expertise in servicing, repairing, and maintaining lawn care equipment, ensuring reliable and efficient performance
  • Adhere to safety compliance protocols and operational procedures, contributing to a safe and productive work environment
  • Consistently meet deadlines while maintaining high standards of quality and performance in equipment repairs

Lead Ambassador

Direct Air Conditioning
Miami, FL
01.2021 - 01.2022
  • Drove customer engagement and promoted company products and services with enthusiasm
  • Led street team activities, field promotions, and special events, increasing customer acquisition and revenue
  • Effectively communicated the benefits of the company’s offerings, resulting in higher conversion rates and customer satisfaction

Retail Sales Associate

Home Depot
Miami, FL
01.2020 - 01.2021
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly
  • Coordinated the setup of promotional displays and updated product signage to enhance seasonal sales
  • Managed vendor returns to recover costs and contributed to maintaining store inventory
  • Provided expert assistance, ensuring customer satisfaction and loyalty

Education

Associate in Nursing (RN) -

Miami Dade College
12.2026

Associate in Arts - Pre-Nursing

Miami Dade College
12.2023

High School Diploma -

Miami South Ridge Senior High School
12.2019

Skills

  • Teamwork & Collaboration
  • Customer Engagement
  • Bilingual
  • Adaptability
  • Clinical Knowledge
  • Problem Solving
  • Patient Care
  • Customer Service
  • Time Management
  • Attention to Detail
  • Excellent communication
  • Strong work ethic

Certification

  • Basic Life Support (BLS)
  • CPR Certified

Timeline

Service Advisor & Sales Associate

2M Mower Tool
01.2024 - Current

Lawn Mowing Equipment Mechanic

All Dade Lawnmowers
01.2022 - Current

Lead Ambassador

Direct Air Conditioning
01.2021 - 01.2022

Retail Sales Associate

Home Depot
01.2020 - 01.2021

Associate in Nursing (RN) -

Miami Dade College

Associate in Arts - Pre-Nursing

Miami Dade College

High School Diploma -

Miami South Ridge Senior High School

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Ismael BesuService Advisor