ISMAEL BORGES
Denver
Summary
Highly-motivated employee with desire to take on new challenges. Friendly professional with strong understanding of hospitality and food and beverage industries. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Line Cook Supervisor
The Cherry Cricket Ballpark
03.2025 - Current
- Monitored food preparation, production, and plating for quality control.
- Coordinated with front-of-house team to ensure seamless service during peak hours.
- Optimized kitchen layouts for improved workflow and safety.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Server
Demitris Woodstone Taverna
02.2024 - 03.2025
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Bartender
Kahlo's Cantina Edmonds
05.2023 - 03.2025
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Prep Line Cook
Rusty Pelican Restaurant
02.2023 - 03.2024
- Received shipments and placed items on proper shelves to restock and organize the kitchen.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Supported waste reduction initiatives, creatively repurposing leftover ingredients.
Education
Business
Mexico
Mexico, MESkills
- Hospitality and service industry background
- High-volume dining
- Point of Sale (POS) system operations
- Team Development
- Handling Customer Complaints
- Bilingual English and Spanish
- Multitasking and organization
- Cooking techniques
- Back of house operations
Certification
- MAST Class 13
- Food worker card.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Line Cook Supervisor
The Cherry Cricket Ballpark
03.2025 - Current
Server
Demitris Woodstone Taverna
02.2024 - 03.2025
Bartender
Kahlo's Cantina Edmonds
05.2023 - 03.2025
Prep Line Cook
Rusty Pelican Restaurant
02.2023 - 03.2024
Business
Mexico
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